Smartsheet incident
Workflows and Webhooks not triggering on attachments or comments
Resolved after 48 minutes, affecting In App Workflows and Data Shuttle and 1 more, on October 1, 2025.
Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.
Affected components
Update timeline
- investigating Oct 01, 2025, 09:05 AM UTC
We are currently investigating delays in workflows and webhooks where the trigger event is an attachment or comment added on Table View
- resolved Oct 01, 2025, 09:53 AM UTC
Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.
- postmortem Oct 01, 2025, 09:54 AM UTC
Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.
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