SmartDok incident

Delays in email delivery to Microsoft-hosted domains

Minor Resolved View vendor source →

SmartDok experienced a minor incident on September 4, 2026 affecting SmartDok Norway Web (web.smartdok.no) and SmartDok Sweden Web (web.smartdok.se) and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 12:23 PM UTC
Resolved
Sep 04, 2026, 03:39 PM UTC
Duration
3h 16m
Detected by Pingoru
Sep 04, 2026, 12:23 PM UTC

Affected components

SmartDok Norway Web (web.smartdok.no)SmartDok Sweden Web (web.smartdok.se)Mobile AppsAPI

Update timeline

  1. identified Sep 04, 2026, 12:23 PM UTC

    Our email provider, Twilio SendGrid, is reporting issues delivering email to Microsoft-hosted mail servers. Emails sent from SmartDok to these recipients are being queued and retried automatically. We apologize for the inconvenience.

  2. monitoring Sep 04, 2026, 02:12 PM UTC

    We are seeing recovery in email traffic to MS365 supported recipients. We will continue to monitor the situation.

  3. resolved Sep 04, 2026, 03:39 PM UTC

    This incident has been resolved.