Resolved after 3 hours 16 minutes, affecting SmartDok Norway Web (web.smartdok.no) and SmartDok Sweden Web (web.smartdok.se) and 1 more, on September 4, 2026.
We are seeing recovery in email traffic to MS365 supported recipients. We will continue to monitor the situation.
Affected components
Update timeline
- identified Sep 04, 2026, 12:23 PM UTC
Our email provider, Twilio SendGrid, is reporting issues delivering email to Microsoft-hosted mail servers. Emails sent from SmartDok to these recipients are being queued and retried automatically. We apologize for the inconvenience.
- monitoring Sep 04, 2026, 02:12 PM UTC
We are seeing recovery in email traffic to MS365 supported recipients. We will continue to monitor the situation.
- resolved Sep 04, 2026, 03:39 PM UTC
This incident has been resolved.
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