Lock/unlock operations fail over the bridge

Update timeline

1. investigating Apr 21, 2026, 08:11 PM UTC

   Currently, users may encounter issues with remote operations (via the bridge). While the lock will continue to lock/unlock as usual, users might receive an error stating 'lock is not responding' and observe an incorrect lock status in the app. WORKAROUND: (1) Use "Bluetooth only" for local locking, unlocking and checking the status: "Bluetooth only" mode has been automatically activated. While trying to perform remote operations navigate to the Main menu and check this option off. (2) Avoid logging out from the app. We are actively investigating the issue and are committed to resolving it promptly. We apologize for any inconvenience this may cause.

2. investigating Apr 21, 2026, 09:23 PM UTC

   We are continuing to investigate this issue.

3. identified Apr 22, 2026, 03:44 AM UTC

   The issue has been identified and the remote services over the bridges are coming back.

4. monitoring Apr 22, 2026, 04:23 AM UTC

   We are monitoring the system status. All remote services are up and running.

5. resolved Apr 22, 2026, 06:48 AM UTC

   This incident has been resolved.