Skyhigh Security incident

Incident - Gateway anti-malware failures observed

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on April 16, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 285 (Singapore SWG PoP 285), lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 05:09 PM UTC
Resolved
Apr 16, 2026, 05:29 PM UTC
Duration
20m
Detected by Pingoru
Apr 16, 2026, 05:09 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)285 (Singapore SWG PoP 285)

Update timeline

  1. identified Apr 16, 2026, 05:09 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 16, 2026, 05:09 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Apr 16, 2026, 05:29 PM UTC

    Incident resolved