Resolved after 4 days 23 hours, affecting SKULabs Sync, on April 12, 2024.
Due to a recent change in the Shopify interface, Shopify no longer provides line item association to restocked inventory. A feature upgrade to sync reports will re-introduce loose mapping to existing items on the order using the return data. Progress will be documented here and on the help center. Thank you.
Affected components
Update timeline
- investigating Apr 12, 2024, 11:41 PM UTC
We've received reports or have automatically detected a spike of errors and are investigating. You can sign up for text/call/email updates at https://skulabs.statuspage.io/
- identified Apr 12, 2024, 11:47 PM UTC
We are awaiting a resolution from a partner and will be temporarily disabling automated returns processing for Shopify until this is resolved.
- resolved Apr 17, 2024, 11:27 PM UTC
Due to a recent change in the Shopify interface, Shopify no longer provides line item association to restocked inventory. A feature upgrade to sync reports will re-introduce loose mapping to existing items on the order using the return data. Progress will be documented here and on the help center. Thank you.
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