SKULabs incident

Reports of issues - Shipping

Resolved after 2 hours 10 minutes, affecting SKULabs Shipping and Third-Party Shipping Integrations, on November 15, 2024.

resolved Nov 16, 2024, 12:53 AM UTC

We appreciate everyone's patience while we addressed multiple compounding never before seen issues relating to high-urgency high-risk mandatory changes made by multiple partner APIs as well as one internal regression that were highlighted by unprecedented shipping volumes. At this time we believe this to be the final update for the season with the exception of minor hot fixes and bug fixes bringing long-term stability to the remainder of the season as is normally the case on SKULabs. Remember SKULabs offers a platform https://previous.skulabs.com/ which has been updated today with the release from October 2nd, 2024. Currently, both https://next.skulabs.com/ and https://app.skulabs.com/ are running a release from November 15th, 2024. If you are currently experiencing any issues reach out to (800) 243-2986 and leave a message where we have 24/7 monitoring for such reports.

Started
Nov 15, 2024, 10:42 PM UTC
Resolved
Nov 16, 2024, 12:53 AM UTC
Duration
2h 10m
Detected by Pingoru
Nov 15, 2024, 10:42 PM UTC

Affected components

SKULabs ShippingThird-Party Shipping Integrations

Update timeline

  1. investigating Nov 15, 2024, 10:42 PM UTC

    We've received reports or have automatically detected a spike of errors and are investigating. You can sign up for text/call/email updates at https://skulabs.statuspage.io/

  2. resolved Nov 16, 2024, 12:53 AM UTC

    We appreciate everyone's patience while we addressed multiple compounding never before seen issues relating to high-urgency high-risk mandatory changes made by multiple partner APIs as well as one internal regression that were highlighted by unprecedented shipping volumes. At this time we believe this to be the final update for the season with the exception of minor hot fixes and bug fixes bringing long-term stability to the remainder of the season as is normally the case on SKULabs. Remember SKULabs offers a platform https://previous.skulabs.com/ which has been updated today with the release from October 2nd, 2024. Currently, both https://next.skulabs.com/ and https://app.skulabs.com/ are running a release from November 15th, 2024. If you are currently experiencing any issues reach out to (800) 243-2986 and leave a message where we have 24/7 monitoring for such reports.

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