Skilljar Outage History

Skilljar had 16 outages in the last 2 years totaling 706h 5m of downtime — averaging 0.7 incidents per month.

There were 16 Skilljar outages since July 15, 2025 totaling 706h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.skilljar.com

Major April 6, 2026

Increased Error Rates on Learner Experience

Detected by Pingoru: Apr 06, 2026, 07:34 PM UTC
Resolved: Apr 06, 2026, 09:00 PM UTC
Duration: 1h 25m

Affected: Course Platform

Timeline · 3 updates

investigating Apr 06, 2026, 07:34 PM UTC

We have identified elevated 504 timeout errors impacting the learner experience on the course platform. Learners may encounter errors or degraded performance when loading courses, progressing through content, or accessing learning paths. Our engineering team has identified the issue and is actively working on a fix. We will continue to post updates as remediation progresses.
monitoring Apr 06, 2026, 07:55 PM UTC

A fix has been deployed to address the elevated 504 timeout errors on the learner-facing course platform. We are now monitoring to confirm the issue is fully resolved. Learners should see improved performance when accessing courses and loading content.
resolved Apr 06, 2026, 09:00 PM UTC

The identified issue with the course platform has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.

Read the full incident report →

Minor April 2, 2026

Analytics Performance Issues

Detected by Pingoru: Apr 02, 2026, 09:08 PM UTC
Resolved: Apr 03, 2026, 11:00 PM UTC
Duration: 1d 1h

Affected: Admin Dashboard

Timeline · 5 updates

investigating Apr 02, 2026, 09:08 PM UTC

We are currently investigating reports of degraded performance on analytics pages within the Skilljar admin dashboard. Some users may experience slower than expected load times or timeouts when accessing reporting and analytics views. Our engineering team is actively looking into the root cause. Core platform functionality, including course delivery, learner access, and content management, remains unaffected.
investigating Apr 03, 2026, 03:48 PM UTC

Our engineering team continues to investigate the degraded performance affecting analytics pages in the Skilljar admin dashboard. We have identified several areas of interest and are actively working to isolate the root cause. Users may still experience slower than expected load times when accessing reporting and analytics views. All other platform functionality remains unaffected. We will continue to provide updates as our investigation progresses. Thank you for your continued patience.
identified Apr 03, 2026, 10:12 PM UTC

Our engineering team has identified the root cause of the degraded performance affecting analytics pages in the Skilljar admin dashboard. A fix has been developed and is being deployed now. Users may continue to experience slower than expected load times on analytics views while the fix rolls out. All other platform functionality remains unaffected. We will provide another update once the fix is in place and we have confirmed performance has stabilized. Thank you for your patience.
monitoring Apr 03, 2026, 10:33 PM UTC

A fix has been deployed to address the degraded performance affecting analytics pages in the Skilljar admin dashboard. Page load times should now be improving. Our engineering team is actively monitoring to confirm the fix is holding and performance has fully stabilized. If you continue to experience any issues, please reach out to our support team.
resolved Apr 03, 2026, 11:00 PM UTC

The performance issues affecting analytics pages in the Skilljar admin dashboard have been fully resolved. Page load times are back to normal and the platform is operating as expected. We appreciate your patience while our team worked through this issue.

Read the full incident report →

Critical March 31, 2026

Major Outage - Course Platform

Detected by Pingoru: Mar 31, 2026, 05:48 PM UTC
Resolved: Mar 31, 2026, 07:03 PM UTC
Duration: 1h 15m

Affected: Course Platform

Timeline · 3 updates

identified Mar 31, 2026, 05:48 PM UTC

We've successfully identified an issue impacting Course Platform. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
monitoring Mar 31, 2026, 06:01 PM UTC

A fix has been implemented for the identified issue impacting the Course Platform, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
resolved Mar 31, 2026, 07:03 PM UTC

The identified issue with the Course Platform has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.

Read the full incident report →

Minor March 26, 2026

Homepage and Catalog Page Display Issues

Detected by Pingoru: Mar 26, 2026, 08:38 PM UTC
Resolved: Mar 25, 2026, 11:30 PM UTC
Duration: —

Timeline · 1 update

resolved Mar 26, 2026, 08:38 PM UTC

Between approximately 4:30 PM and 8:30 PM PT on March 25, 2026, some customers experienced display and formatting issues on their homepage and catalog pages. Affected pages may have failed to load correctly or displayed content in an unexpected layout. This issue was caused by an internal infrastructure update that temporarily impacted how cached page content was served. No customer action caused this issue.

Read the full incident report →

Critical March 17, 2026

Degraded Performance - Student Domains

Detected by Pingoru: Mar 17, 2026, 02:15 PM UTC
Resolved: Mar 17, 2026, 03:57 PM UTC
Duration: 1h 41m

Affected: Course Platform

Timeline · 3 updates

investigating Mar 17, 2026, 02:15 PM UTC

We're aware of the ongoing issue with student domains, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
monitoring Mar 17, 2026, 02:34 PM UTC

A fix has been implemented for the identified issue impacting student domains, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
resolved Mar 17, 2026, 03:57 PM UTC

The identified issue with student domains has been resolved, and services continue operating smoothly. We appreciate your understanding and thank you for your patience.

Read the full incident report →

Minor February 28, 2026

Partial Outage - Course and Path Actions

Detected by Pingoru: Feb 28, 2026, 12:42 AM UTC
Resolved: Feb 28, 2026, 04:47 PM UTC
Duration: 16h 5m

Affected: Course PlatformAdmin Dashboard

Timeline · 4 updates

identified Feb 28, 2026, 12:42 AM UTC

We're aware of an ongoing issue where Course and Path actions are not executing as expected. Our engineering team has identified the root cause and is working to restore full functionality. We will update the status page as progress is made. Thank you for your patience and understanding.
monitoring Feb 28, 2026, 01:50 AM UTC

A fix has been implemented for the identified issue impacting Course and Path actions, and our team has entered the monitoring phase. We are actively observing the system to ensure actions are processing as expected. Please note that some actions may take additional time to fully catch up. We will continue to provide updates on the status page. Thank you for your continued patience.
monitoring Feb 28, 2026, 02:48 PM UTC

The backlog of actions are continuing to be processed as expected. Please note that some actions may take additional time to fully catch up. We will continue to provide updates on the status page. Thank you for your continued patience.
resolved Feb 28, 2026, 04:47 PM UTC

This incident has been resolved, all processing is back to normal.

Read the full incident report →

Major February 18, 2026

Partial Outage - Login Issues

Detected by Pingoru: Feb 18, 2026, 05:34 PM UTC
Resolved: Feb 18, 2026, 06:34 PM UTC
Duration: 59m

Affected: Course Platform

Timeline · 4 updates

investigating Feb 18, 2026, 05:34 PM UTC

We are currently investigating reports of users receiving 403 errors when attempting to log in to the Course Platform. Our engineering team has been engaged and is actively working to identify the root cause and restore normal access. We will provide updates as more information becomes available. If you are affected, please try again shortly. We apologize for the inconvenience.
identified Feb 18, 2026, 05:54 PM UTC

We have identified the root cause of the 403 errors affecting login to Skilljar. A fix is currently being implemented and we expect service to be restored shortly. We will provide an update once the fix has been deployed and confirmed. We appreciate your patience and apologize for the disruption.
monitoring Feb 18, 2026, 06:07 PM UTC

A fix for the 403 errors affecting login to Skilljar has been deployed. We are currently monitoring the system to confirm the issue is fully resolved. Users should now be able to log in normally. If you continue to experience issues, please contact our support team. We will provide a final update once we have confirmed stability.
resolved Feb 18, 2026, 06:34 PM UTC

The issue causing 403 errors during login to Skilljar has been fully resolved. All systems are operating normally. We have confirmed stability through our monitoring and no further impact is expected. We apologize for the disruption and thank you for your patience. If you experience any further issues, please don't hesitate to reach out to our support team.

Read the full incident report →

Minor February 3, 2026

Partial Outage - Salesforce SAML SSO

Detected by Pingoru: Feb 03, 2026, 05:35 PM UTC
Resolved: Feb 04, 2026, 12:39 AM UTC
Duration: 7h 4m

Affected: Integrations

Timeline · 2 updates

investigating Feb 03, 2026, 05:35 PM UTC

We're investigating an issue affecting customers using Salesforce (SFDC) SAML Single Sign-On, where users are unable to log in. Our teams are actively working on mitigation and will provide updates as progress is made.
resolved Feb 04, 2026, 12:39 AM UTC

This incident has been resolved by the upstream service. Salesforce has rolled back a change they had made that affected Salesforce (SFDC) SAML Single Sign-On. For more information see Salesforce incident https://status.salesforce.com/incidents/20003660.

Read the full incident report →

Major January 13, 2026

Partial Outage - Analytics & Student Record Delay

Detected by Pingoru: Jan 13, 2026, 12:31 AM UTC
Resolved: Jan 13, 2026, 02:52 PM UTC
Duration: 14h 21m

Affected: Admin Dashboard

Timeline · 3 updates

investigating Jan 13, 2026, 12:31 AM UTC

We are investigating an ongoing issue that is causing delays in analytics processing and the display of new student records. Our engineering team is working diligently to resolve this backlog and restore full service. Note: All learner data and registrations are being captured securely; this is a display delay only. We will update the status page as soon as we have identified the root cause. Thank you for your patience.
monitoring Jan 13, 2026, 05:34 AM UTC

A fix has been implemented and we are now monitoring the recovery. Analytics data and new student records are beginning to populate in dashboards as the processing backlog clears. We expect all data to be fully up-to-date in the next few hours. Thank you for your patience while we restored service.
resolved Jan 13, 2026, 02:52 PM UTC

The issue causing delays in analytics processing and student record visibility has been resolved. We apologize for the delay and appreciate your patience.

Read the full incident report →

Minor December 9, 2025

Degraded Performance - Certain Catalog Pages

Detected by Pingoru: Dec 09, 2025, 02:36 PM UTC
Resolved: Dec 09, 2025, 04:53 PM UTC
Duration: 2h 16m

Affected: Course Platform

Timeline · 3 updates

identified Dec 09, 2025, 02:36 PM UTC

We've successfully identified the issue impacting certain Catalog Pages on Student Domains that use the In-Progress Content Block. A fix is being deployed, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
monitoring Dec 09, 2025, 02:45 PM UTC

A fix has been implemented for the identified issue impacting the In-Progress Content Block on certain Catalog Pages, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
resolved Dec 09, 2025, 04:53 PM UTC

The identified issue with impacting certain Catalog Pages on Student Domains that use the In-Progress Content Block has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.

Read the full incident report →

Minor November 20, 2025

Salesforce connection errors

Detected by Pingoru: Nov 20, 2025, 11:20 AM UTC
Resolved: Dec 13, 2025, 01:01 AM UTC
Duration: 22d 13h

Affected: Integrations

Timeline · 12 updates

Read the full incident report →

Critical November 6, 2025

Increased Application Errors

Detected by Pingoru: Nov 06, 2025, 11:46 PM UTC
Resolved: Nov 07, 2025, 12:34 AM UTC
Duration: 47m

Affected: Course PlatformAdmin DashboardAPIs

Timeline · 4 updates

investigating Nov 06, 2025, 11:46 PM UTC

We're aware of the ongoing issue causing increased application errors, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
identified Nov 06, 2025, 11:52 PM UTC

We've successfully identified the issue causing increased application errors. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
monitoring Nov 06, 2025, 11:59 PM UTC

A fix has been implemented for the identified issue causing increased application errors, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
resolved Nov 07, 2025, 12:34 AM UTC

The identified issue has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.

Read the full incident report →

Notice October 20, 2025

Degraded Performance - AWS Outage

Detected by Pingoru: Oct 20, 2025, 08:00 AM UTC
Resolved: Oct 20, 2025, 08:00 AM UTC
Duration: —

Timeline · 1 update

resolved Oct 20, 2025, 12:32 PM UTC

Skilljar's course platform and dashboard were affected by the AWS outage that occurred early this morning. The issue has been resolved, and we are ensuring that no lasting effects are felt. Thank you for your patience during this regional issue.

Read the full incident report →

Minor September 23, 2025

Degraded Performance - Analytics and Reporting

Detected by Pingoru: Sep 23, 2025, 05:06 PM UTC
Resolved: Sep 24, 2025, 04:57 AM UTC
Duration: 11h 50m

Affected: Admin Dashboard

Timeline · 3 updates

identified Sep 23, 2025, 05:06 PM UTC

We've successfully identified the issue impacting delayed analytics and reporting. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
identified Sep 23, 2025, 06:05 PM UTC

We have resolved the underlying issue and are working through a backlog of analytics and reporting data. Data should be up to date within a few hours. We will update the status page when the backlog has been processed. Thank you for your understanding.
resolved Sep 24, 2025, 04:57 AM UTC

The delay in analytics and reporting has been resolved, and all backlog data has been fully processed. Thank you for your patience and understanding while we worked through this issue.

Read the full incident report →

Major August 6, 2025

Degraded Performance - Course Platform Availability

Detected by Pingoru: Aug 06, 2025, 02:20 PM UTC
Resolved: Aug 06, 2025, 05:14 PM UTC
Duration: 2h 53m

Affected: Course Platform

Timeline · 4 updates

investigating Aug 06, 2025, 02:20 PM UTC

We're aware of the ongoing issue causing increased errors on loading the course platform, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
investigating Aug 06, 2025, 03:14 PM UTC

We are continuing to investigate and have identified networking issues with incoming requests. We will update the status page as soon as we have completely identified the issue. Thank you for your patience and understanding as we address this matter.
identified Aug 06, 2025, 03:34 PM UTC

We have identified the issue with request networking through one of our security providers. We are working to address the issue now. Thank you again for your patience as we work towards resolution.
resolved Aug 06, 2025, 05:14 PM UTC

We have resolved the networking issue with our security provider, and all course platform sites are now available.

Read the full incident report →

Minor July 15, 2025

Degraded Performance - Admin Dashboard Analytics Delays

Detected by Pingoru: Jul 15, 2025, 04:58 PM UTC
Resolved: Jul 18, 2025, 10:46 PM UTC
Duration: 3d 5h

Affected: Admin Dashboard

Timeline · 6 updates

identified Jul 15, 2025, 04:58 PM UTC

We've successfully identified an issue impacting analytics data being populated. There is no data loss. We are seeing analytics being delayed on the Skilljar Admin Dashboard and delays to data propagation on the data connector. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
identified Jul 15, 2025, 06:47 PM UTC

The issue impacting analytics data delays on the Skilljar Admin Dashboard and data connector is still being actively addressed by our engineering team. We are making steady progress and are committed to resolving the issue as quickly as possible. Regular updates will continue to be provided here. We appreciate your patience and understanding.
monitoring Jul 15, 2025, 09:55 PM UTC

We have implemented a fix for the analytics data delays on the Skilljar Admin Dashboard and data connector, and our team is now in the monitoring phase. We are closely observing the system to ensure stability while we work through processing the backlog of data. Analytics is still experiencing delays, and we thank you for your continued patience during this time.
monitoring Jul 16, 2025, 06:06 PM UTC

The analytics data on the Skilljar Admin Dashboard and data connector is currently approximately 36 hours behind. Our team is actively working to process the backlog, and we anticipate that data will be fully up-to-date within the next 24 hours. Thank you for your patience as we work towards resolving this issue.
monitoring Jul 17, 2025, 05:43 PM UTC

We are still experiencing delays in analytics data on the Skilljar Admin Dashboard and data connector. Our team is actively working to address the issue and expedite the resolution process. We appreciate your continued patience and will keep you updated on our progress.
resolved Jul 18, 2025, 10:46 PM UTC

The identified issue causing delays in analytics data on the Skilljar Admin Dashboard and data connector has been resolved, and services are now operating normally. We appreciate your understanding and thank you for your patience.

Read the full incident report →