Sked Social Outage History

Started Oct 07, 2026, 08:36 PM UTC· resolved Oct 07, 2026, 09:40 PM UTC

1. investigating Oct 07, 2026, 08:36 PM UTC

   Some users are seeing a blank white screen when they open the Sked Social web app. We’re investigating now. Scheduled posts aren’t affected by this issue and will keep publishing as normal.

2. resolved Oct 07, 2026, 09:40 PM UTC

   The Sked Social web app is loading normally again.If you still see a blank screen, a hard refresh should fix it (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac). Still stuck after that? Contact our support team via live chat, or at [email protected]. Sorry for the interruption, and thanks for your patience.

Read the full incident report →

Started Jul 20, 2026, 01:29 AM UTC· resolved Jul 20, 2026, 03:24 AM UTC

1. investigating Jul 20, 2026, 01:29 AM UTC

   We’re currently experiencing an issue where scheduled Facebook posts are not being published as expected. Our engineering team is actively investigating the issue to identify the root cause and restore normal publishing as quickly as possible. We understand the impact this may have on your scheduled content and appreciate your patience while we work on a resolution. We’ll share another update as soon as we have more information or when the issue has been resolved.

2. resolved Jul 20, 2026, 03:24 AM UTC

   We are pleased to inform you that the issue has been resolved. You can now expect your scheduled Facebook posts to be published without any issues. We appreciate your patience. If you encounter any issues, please feel free to reach out to our Support team via live chat. We are always here to help.

Read the full incident report →

Started Jun 24, 2026, 05:36 AM UTC· resolved Jun 24, 2026, 07:58 AM UTC

1. investigating Jun 24, 2026, 05:36 AM UTC

   We understand that there are issues with video uploads to the library. Our team is currently looking into this matter in detail, and we will provide you with updates as soon as we have them. We sincerely apologize for any inconvenience this may have caused.

2. investigating Jun 24, 2026, 07:28 AM UTC

   Our engineering team continue to investigate the issue with uploading videos and have also engaged our upstream transcoding provider for additional support. We hope to have an update and fix available soon.

3. resolved Jun 24, 2026, 07:58 AM UTC

   We believe we have identified and fixed the issue affecting video uploads and the issue should now be resolved. Please reach out to support if you have any other issues uploading content. Our apologies for the issue and thank you for your patience while we debugged the problem.

Read the full incident report →

Started Jun 12, 2026, 05:10 PM UTC· resolved Jun 12, 2026, 06:37 PM UTC

1. investigating Jun 12, 2026, 05:10 PM UTC

   We’re aware of an ongoing outage affecting Meta’s APIs, impacting Instagram and Facebook across Sked. You may see accounts disconnect, posts fail or delay, and inbox messages not send. Meta has released a fix, but disruptions may continue while it rolls out. Here’s what’s affected: Account connections Post publishing Inbox messages You don’t need to do anything right now. Once the fix has fully taken effect, you may need to reconnect any accounts that dropped. We’ll update you as things stabilize. Sorry for the disruption, and thank you for your understanding.

2. resolved Jun 12, 2026, 06:37 PM UTC

   The Meta API outage affecting Instagram and Facebook has been resolved. Posts, account connections, and inbox messages should all be back to normal. If you’re still seeing any issues, reach out to our support team via live chat or email at [email protected] — we’re happy to help.

Read the full incident report →

Started May 28, 2026, 12:45 AM UTC· resolved May 28, 2026, 01:15 AM UTC

1. identified May 28, 2026, 12:45 AM UTC

   Due to an SSL certificate provisioning issue, we currently have reports that customers are having trouble accessing the Sked Social dashboard and associated services like external review. Our engineering team is on the issue right now and we expect full resumption of services shortly.

2. resolved May 28, 2026, 01:15 AM UTC

   Our certificates have been updated across our different domains. If you are still having problems please try a “hard refresh” using the instructions below. If you continue to have any problems please reach out to live chat. Windows & Linux Chrome / Edge / Firefox: Press Ctrl + F5 or Ctrl + Shift + R. Mac Chrome / Edge / Firefox: Press Cmd + Shift + R. Safari: Hold Shift and click the Reload button in the address bar.

Read the full incident report →

Started May 05, 2026, 08:39 AM UTC· resolved May 05, 2026, 09:40 AM UTC

1. identified May 05, 2026, 08:39 AM UTC

   As part of a major upgrade we are currently conducting, an error was introduced causing some posts with certain statuses to be reset and fail with an error regarding an invalid ID. We are currently working on the fix for this and expect this to be complete in the next hour or two however to ensure that no data loss occurs, our team needs to validate the data prior to the update. Customers who do not use the post status feature are not affected. We apologise for the inconvenience.

2. resolved May 05, 2026, 09:40 AM UTC

   We have fixed the affected post status data, and your planned posts should be published as normal. Sorry for any troubles, and please reach out to support in the event that you have any problems.

Read the full incident report →

Started Apr 08, 2026, 01:52 AM UTC· resolved Apr 08, 2026, 02:55 AM UTC

1. investigating Apr 08, 2026, 01:52 AM UTC

   We are currently experiencing an issue with processing Instagram posts. You may notice that Instagram posts remain in a scheduled status even when they are set to publish. Our team is aware of this issue and is actively investigating the cause. We will provide updates as soon as more information becomes available. Thanks for your patience.

2. resolved Apr 08, 2026, 02:55 AM UTC

   The team has identified the root cause of the issue, and the worker servers have been fully restored and are now running normally. All systems are operational, and your pending posts should be processed shortly. Thanks for your patience and feel free to reach out via live chat if you encounter other troubles.

Read the full incident report →

Started Apr 07, 2026, 12:36 AM UTC· resolved Apr 07, 2026, 03:06 AM UTC

1. investigating Apr 07, 2026, 12:36 AM UTC

   We are currently experiencing publishing delays to Instagram due to a temporary technical issue. The issue has been identified and resolved, and publishing is now operating normally. However, some posts may still be delayed as our devices work through the backlog of queued content. We are actively monitoring the situation to ensure a full return to normal service. Thank you for your patience.

2. resolved Apr 07, 2026, 03:06 AM UTC

   We’ve successfully cleared the backlog of pending posts, and the system is now operating normally. Thank you for your patience! If you have any other questions or concerns, please don’t hesitate to reach out through our live chat.

Read the full incident report →

Started Jan 14, 2026, 06:19 AM UTC· resolved Jan 14, 2026, 07:15 AM UTC

1. identified Jan 14, 2026, 06:19 AM UTC

   Customers are reporting that posts are not showing on the calendar. We can reproduce the issue and we are working on a fix. In the meantime, please view and modify your posts from ‘Upcoming posts’.

2. monitoring Jan 14, 2026, 06:51 AM UTC

   Our engineering team has identified the root cause and we are currently deploying a fix for the issue. The same issue also affects editing drafts from the ‘calendar’ page – these can be edited (along with posts) on the drafts page (/upcoming posts). We apologise for the inconvenience.

3. resolved Jan 14, 2026, 07:15 AM UTC

   We can confirm that the issue affecting viewing or editing posts and drafts on the calendar page is resolved. Please contact live chat if you have any other issues and we apologise for any inconvenience.

Read the full incident report →

Started Nov 18, 2025, 12:05 PM UTC· resolved Nov 18, 2025, 03:23 PM UTC

1. identified Nov 18, 2025, 12:05 PM UTC

   An outage affecting networking company Cloudflare has led some customers to get an error when accessing Sked Social. Our team is currently monitoring the situation and identifying workarounds we can put in place. The service is also used by X/Twitter who are also experiencing an outage so any X posts will not be published.

2. monitoring Nov 18, 2025, 12:33 PM UTC

   Cloudflare have reported they are currently restoring connectivity and we can confirm we are seeing our dashboard monitoring return to normal. Our team will continue monitoring until we have confirmed full resolution as Cloudflare has advised some users may still see higher than normal error rates in the interim.

3. resolved Nov 18, 2025, 03:23 PM UTC

   Cloudflare has announced that the connectivity issues have been resolved, and we’re seeing our dashboard return to normal performance on our end as well. You may need to reconnect any accounts that were disconnected during the outage (Mainly X/Twitter). Thank you for your understanding, and if you run into any problems, feel free to reach out to support via Live Chat or by email at [email protected]

Read the full incident report →

Started Oct 20, 2025, 07:00 PM UTC· resolved Oct 20, 2025, 11:03 PM UTC

1. investigating Oct 20, 2025, 07:00 PM UTC

   We’re currently experiencing slow or failed media uploads in Sked Social due to an ongoing AWS outage. This is affecting file storage and processing, leading to timeouts and delays. Our team is monitoring the situation closely and will provide updates as AWS works on a fix. Thanks for your patience and understanding.

2. monitoring Oct 20, 2025, 09:46 PM UTC

   We continue to monitor the situation, and the primary issue appears to be video uploads as these are a bit more complex and our transcoding provider will use more compute. A small number of users are having trouble logging in due to other vendors being flaky, likely from the same underlying infrastructure issue. Sorry for the impact this has had on our customers’ workflow – as with others affected it is disappointing that just as AWS identified and had rolled out a fix another cascade of issues appeared.

3. resolved Oct 20, 2025, 11:03 PM UTC

   AWS has confirmed that the outage is resolved and customers have reported the same. Thanks for your patience during this time.

Read the full incident report →

Started Oct 20, 2025, 07:13 AM UTC· resolved Oct 20, 2025, 01:09 PM UTC

1. investigating Oct 20, 2025, 07:13 AM UTC

   We’re currently investigating an issue that is preventing some users from logging into their accounts. Those impacted may encounter the following error message: “The server did not receive a timely response from an upstream server…” Initial investigations indicate that the issue is linked to our third-party billing system, which appears to be experiencing a disruption that is affecting login authentication. Our engineering team has already escalated the matter and submitted a support ticket with the third-party provider. We’re actively working with them to resolve the issue as quickly as possible. We understand how disruptive this can be and sincerely apologize for the inconvenience. Updates will be provided as soon as we have more information. Thank you for your patience and understanding.

2. identified Oct 20, 2025, 07:41 AM UTC

   The issue seems to be part of a larger service disruption affecting AWS (Amazon Web Services), which you can monitor at https://health.aws.amazon.com/health/status. AWS is a cloud infrastructure provider used by thousands of companies worldwide to host websites, run applications, store data, etc. As a result, issues with AWS can have wide-reaching impacts across many platforms and services. Based on our monitoring, posts are still being published as expected. However, users are currently unable to access the Sked dashboard. Our team is actively monitoring the situation and staying in close contact with the necessary parties. We’ll continue to provide updates as soon as we receive more information. Thank you for your patience.

3. monitoring Oct 20, 2025, 09:59 AM UTC

   Here’s the latest update from AWS. https://health.aws.amazon.com/health/status “We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information” Their team is actively addressing the issue, and we remain optimistic that a resolution will come soon. We’re closely monitoring the situation and will keep you updated as soon as it’s resolved. Thank you for your patience!

4. monitoring Oct 20, 2025, 10:59 AM UTC

   Amazon Web Services has reported that they have identified and fixed the problem, however some of their services are still recovering. We are in touch with our upstream provider and have seen some users be able to login to Sked now, however some still report issues while the provider is recovering. We can confirm that publishing content was not affected during this outage. We will provide an update once everything is fully resolved, which we expect to be imminent.

5. resolved Oct 20, 2025, 01:09 PM UTC

   Our monitoring indicates that our service has been fully resolved. Please contact support if you keep experiencing any issues logging in or accessing the Sked Social dashboard. We apologise for any inconvenience.

Read the full incident report →