Is Sked Social down?

We’re currently experiencing an issue where scheduled Facebook posts are not being published as expected. Our engineering team is actively investigating the issue to identify the root cause and restore normal publishing as quickly as possible. We understand the impact this may have on your scheduled content and appreciate your patience while we work on a resolution. We’ll share another update as soon as we have more information or when the issue has been resolved.

We are pleased to inform you that the issue has been resolved. You can now expect your scheduled Facebook posts to be published without any issues. We appreciate your patience. If you encounter any issues, please feel free to reach out to our Support team via live chat. We are always here to help.

We understand that there are issues with video uploads to the library. Our team is currently looking into this matter in detail, and we will provide you with updates as soon as we have them. We sincerely apologize for any inconvenience this may have caused.

Our engineering team continue to investigate the issue with uploading videos and have also engaged our upstream transcoding provider for additional support. We hope to have an update and fix available soon.

We believe we have identified and fixed the issue affecting video uploads and the issue should now be resolved. Please reach out to support if you have any other issues uploading content. Our apologies for the issue and thank you for your patience while we debugged the problem.

We’re aware of an ongoing outage affecting Meta’s APIs, impacting Instagram and Facebook across Sked. You may see accounts disconnect, posts fail or delay, and inbox messages not send. Meta has released a fix, but disruptions may continue while it rolls out. Here’s what’s affected: Account connections Post publishing Inbox messages You don’t need to do anything right now. Once the fix has fully taken effect, you may need to reconnect any accounts that dropped. We’ll update you as things stabilize. Sorry for the disruption, and thank you for your understanding.

The Meta API outage affecting Instagram and Facebook has been resolved. Posts, account connections, and inbox messages should all be back to normal. If you’re still seeing any issues, reach out to our support team via live chat or email at [email protected] — we’re happy to help.

Due to an SSL certificate provisioning issue, we currently have reports that customers are having trouble accessing the Sked Social dashboard and associated services like external review. Our engineering team is on the issue right now and we expect full resumption of services shortly.

Our certificates have been updated across our different domains. If you are still having problems please try a “hard refresh” using the instructions below. If you continue to have any problems please reach out to live chat. Windows & Linux Chrome / Edge / Firefox: Press Ctrl + F5 or Ctrl + Shift + R. Mac Chrome / Edge / Firefox: Press Cmd + Shift + R. Safari: Hold Shift and click the Reload button in the address bar.

As part of a major upgrade we are currently conducting, an error was introduced causing some posts with certain statuses to be reset and fail with an error regarding an invalid ID. We are currently working on the fix for this and expect this to be complete in the next hour or two however to ensure that no data loss occurs, our team needs to validate the data prior to the update. Customers who do not use the post status feature are not affected. We apologise for the inconvenience.

We have fixed the affected post status data, and your planned posts should be published as normal. Sorry for any troubles, and please reach out to support in the event that you have any problems.