Is Sked Social down?

We’re aware of an ongoing outage affecting Meta’s APIs, impacting Instagram and Facebook across Sked. You may see accounts disconnect, posts fail or delay, and inbox messages not send. Meta has released a fix, but disruptions may continue while it rolls out. Here’s what’s affected: Account connections Post publishing Inbox messages You don’t need to do anything right now. Once the fix has fully taken effect, you may need to reconnect any accounts that dropped. We’ll update you as things stabilize. Sorry for the disruption, and thank you for your understanding.

The Meta API outage affecting Instagram and Facebook has been resolved. Posts, account connections, and inbox messages should all be back to normal. If you’re still seeing any issues, reach out to our support team via live chat or email at [email protected] — we’re happy to help.

Due to an SSL certificate provisioning issue, we currently have reports that customers are having trouble accessing the Sked Social dashboard and associated services like external review. Our engineering team is on the issue right now and we expect full resumption of services shortly.

Our certificates have been updated across our different domains. If you are still having problems please try a “hard refresh” using the instructions below. If you continue to have any problems please reach out to live chat. Windows & Linux Chrome / Edge / Firefox: Press Ctrl + F5 or Ctrl + Shift + R. Mac Chrome / Edge / Firefox: Press Cmd + Shift + R. Safari: Hold Shift and click the Reload button in the address bar.

As part of a major upgrade we are currently conducting, an error was introduced causing some posts with certain statuses to be reset and fail with an error regarding an invalid ID. We are currently working on the fix for this and expect this to be complete in the next hour or two however to ensure that no data loss occurs, our team needs to validate the data prior to the update. Customers who do not use the post status feature are not affected. We apologise for the inconvenience.

We have fixed the affected post status data, and your planned posts should be published as normal. Sorry for any troubles, and please reach out to support in the event that you have any problems.

We are currently experiencing an issue with processing Instagram posts. You may notice that Instagram posts remain in a scheduled status even when they are set to publish. Our team is aware of this issue and is actively investigating the cause. We will provide updates as soon as more information becomes available. Thanks for your patience.

The team has identified the root cause of the issue, and the worker servers have been fully restored and are now running normally. All systems are operational, and your pending posts should be processed shortly. Thanks for your patience and feel free to reach out via live chat if you encounter other troubles.

We are currently experiencing publishing delays to Instagram due to a temporary technical issue. The issue has been identified and resolved, and publishing is now operating normally. However, some posts may still be delayed as our devices work through the backlog of queued content. We are actively monitoring the situation to ensure a full return to normal service. Thank you for your patience.

We’ve successfully cleared the backlog of pending posts, and the system is now operating normally. Thank you for your patience! If you have any other questions or concerns, please don’t hesitate to reach out through our live chat.