Sitejet incident
One of our email storage servers is currently down. Some users are therefore unable to retrieve their emails.
Resolved after 1 hour 52 minutes, affecting Receiving e-mail (IMAP), on December 13, 2021.
The defective server was replaced. All systems are operational again and all e-mails have been delivered into the respective mailboxes.
Affected components
Update timeline
- identified Dec 13, 2021, 05:09 PM UTC
One of our email storage servers is currently not available. Some users are therefore unable to retrieve their emails.
- identified Dec 13, 2021, 05:10 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 13, 2021, 05:35 PM UTC
The issue is currently being investigated by the data center team. Emails should be accessible again in a while.
- identified Dec 13, 2021, 05:39 PM UTC
The data center team is analyzing the issue
- monitoring Dec 13, 2021, 05:53 PM UTC
The server is available again and e-mails can be retrieved. We are monitoring the delivery of all e-mails that queued up during the downtime.
- resolved Dec 13, 2021, 06:12 PM UTC
The defective server was replaced. All systems are operational again and all e-mails have been delivered into the respective mailboxes.
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