Increased error rates
Affected: Website EditorWebsite Hosting (EU)Customer PortalAPIProject Management
Sitejet Outage History
Sitejet is up right nowSitejet had 9 outages in the last 2 years totaling 14h 32m of downtime, averaging 0.4 incidents per month.
There were 9 Sitejet outages since November 18, 2024 totaling 14h 32m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Outbound Mail Disruption
Timeline · 1 update
- resolved Jun 01, 2026, 03:02 PM UTC
During a scheduled urgent security update to the mail server software, a core mail delivery component failed to restart cleanly after the update. Outbound mail delivery was disrupted for approximately 3 hours. Meanwhile, all mail services are fully operational again.
Database Operations Failure Resolved
Timeline · 1 update
- resolved Apr 13, 2026, 09:01 AM UTC
During the time frame of 2:32 PM to 2:41 PM CET, we experienced failures in some writing database operations. This failure had a direct impact on the functionality of the app, resulting in errors for users like saving changes in the Website Builder. The issue has been resolved. During this time, all websites were still reachable.
Unable to Create or Modify Website Content
Affected: Website EditorProject Management
Timeline · 3 updates
- investigating Mar 10, 2026, 01:13 PM UTC
We have identified an issue affecting the creation and modification of website content. Users experience errors when saving changes to their websites. The root cause has been identified. We are actively working on a fix that will expand capacity. We will provide updates during the process.
- identified Mar 10, 2026, 03:44 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 10, 2026, 05:48 PM UTC
This incident has been resolved
Degraded Performance in all User Interfaces
Affected: Website EditorCustomer PortalAPIProject Management
Timeline · 2 updates
- investigating Dec 04, 2025, 12:55 PM UTC
We are currently investigating this issue.
- resolved Dec 04, 2025, 01:14 PM UTC
This incident has been resolved.
Image Delivery Issues
Timeline · 1 update
- resolved Aug 01, 2025, 12:07 PM UTC
We recently identified and resolved an issue affecting the delivery of newly user-uploaded images. A security-related configuration update introduced a change where application domains no longer serve user-uploaded images directly. These images are now delivered via our CDN for enhanced security and performance. However, a misconfiguration in this new setup resulted in images that were not yet scaled to requested dimensions being incorrectly redirected before processing could complete. This caused an infinite redirect loop. Already existing and scaled images were not affected. Resolution: The configuration issue has been corrected, and image delivery is now functioning as expected. We apologize for any inconvenience this has caused.
ChatGPT is currently experiencing issues, affecting AI features
Affected: ChatGPT | OpenAI
Timeline · 2 updates
- investigating Jun 10, 2025, 12:03 PM UTC
See https://status.openai.com/ for more information
- resolved Jun 10, 2025, 04:30 PM UTC
This incident has been resolved.
DDoS led to sporadic errors
Timeline · 2 updates
- resolved Mar 05, 2025, 11:39 AM UTC
Today, our services were challenged by a substantial Distributed Denial of Service (DDoS) attack, causing sporadic 502 Bad Gateway errors in our User Interfaces between 11:35 and 11:49 (CET). Our automated countermeasures swiftly identified and blocked thousands of malicious IPs taking part in the attack, significantly minimizing its impact. While these efforts greatly mitigated the situation, some 502 errors were unavoidable. We apologize for the inconvenience and disruption this caused our users and are committed to enhancing our security posture to better handle such challenges in the future.
- postmortem Mar 13, 2025, 02:43 PM UTC
Due to the high number of concurrent requests with a long timeout, a middleware reached its connection limit and had to reject database requests, thus causing 502 errors within the User Interface. In the meantime, we heavily increased the connection capacity on that middleware to avoid such an issue in the future. Despite this unsuccessful attack, all websites remained fully operational, experiencing no downtime and maintaining their usual level of efficiency.
Service Interruption due to an unplanned maintenance
Timeline · 1 update
- resolved Nov 18, 2024, 11:44 AM UTC
An unplanned maintenance by our data center operator on the network infrastructure resulted in databases being set to a read-only mode, which caused errors in the application between 4:30 and 8:15 (CET).