Resolved after 4 hours 55 minutes, affecting Website Editor and Customer Portal and 1 more, on February 22, 2023.
Through an attack against our e-mail infrastructure we experienced a chain reaction that ultimately also resulted in the Sitejet application becoming partially unusable. For example, changes could not be saved or the app did not open at all at times. Also e-mails were delivered with a delay. We apologize very much for the inconvenience caused and take the situation very seriously. After a thorough investigation, we will take several measures in the next few days to prevent such a problem in the future: * Better protection against attacks on our email infrastructure * Smart balancing of \(internal\) traffic to prevent chain reactions * Improve email processing performance
Affected components
Update timeline
- investigating Feb 22, 2023, 01:09 PM UTC
We are currently investigating this issue.
- investigating Feb 22, 2023, 01:14 PM UTC
We are continuing to investigate this issue.
- investigating Feb 22, 2023, 01:29 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 22, 2023, 02:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 22, 2023, 05:56 PM UTC
This incident has been resolved.
- postmortem Feb 22, 2023, 05:56 PM UTC
Through an attack against our e-mail infrastructure we experienced a chain reaction that ultimately also resulted in the Sitejet application becoming partially unusable. For example, changes could not be saved or the app did not open at all at times. Also e-mails were delivered with a delay. We apologize very much for the inconvenience caused and take the situation very seriously. After a thorough investigation, we will take several measures in the next few days to prevent such a problem in the future: * Better protection against attacks on our email infrastructure * Smart balancing of \(internal\) traffic to prevent chain reactions * Improve email processing performance
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