Sisense incident

Dashboard Emails And SQL Alerts Not Being Sent

Resolved after 13 hours 10 minutes, on April 28, 2021.

resolved Apr 28, 2021, 11:42 PM UTC

Dashboard emails, emailed SQL Alerts, password reset emails and new user login emails did not get sent from Sisense for Cloud Data Teams between 2:40 and 3:40 pm PDT. Engineers identified the issue and instituted a fix. All emails that were supposed to be sent during that time have now been sent. The Sisense Cloud Support Team can be reached via [email protected].

Started: Apr 28, 2021, 09:30 AM UTC
Resolved: Apr 28, 2021, 10:40 PM UTC
Duration: 13h 10m
Detected by Pingoru: Apr 28, 2021, 09:30 AM UTC

Update timeline

resolved Apr 28, 2021, 11:42 PM UTC

Dashboard emails, emailed SQL Alerts, password reset emails and new user login emails did not get sent from Sisense for Cloud Data Teams between 2:40 and 3:40 pm PDT. Engineers identified the issue and instituted a fix. All emails that were supposed to be sent during that time have now been sent. The Sisense Cloud Support Team can be reached via [email protected].

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