Sisense Outage History

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

RedHat have restored manifest pushes and are monitoring the environment for stability.

Our engineering team applied mitigation steps and re-applied configuration to clear the gateway bottleneck and restore the flow of traffic.

Mar 20, 20:26 PDT Resolved - The incident has been resolved. Mar 20, 20:02 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 20, 19:45 PDT Identified - The issue has been identified and we are actively working on a fix. Mar 20, 17:49 PDT Investigating - We’re currently observing a partial outage affecting Sisense managed instances. Our team is actively investigating the issue and working to identify the root cause. We’ll share updates as soon as we have more information. Thank you for your patience.

Feb 21, 05:32 PST Completed - The scheduled maintenance has been completed. Feb 21, 05:19 PST Verifying - Verification is currently underway for the maintenance items. Feb 21, 04:03 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 20, 11:55 PST Scheduled - Sisense for Cloud Data Teams platform is scheduled for maintenance with estimated downtime of approximately 6 hours. We will be using this time to perform database maintenance to ensure ongoing stability and performance. During this window, Sisense for Cloud Data Teams will be inaccessible. The system will be accessible immediately after the maintenance is complete. If you have any questions regarding the status of the maintenance or experience any issues after we’re back up and running, please check the status page at status.sisense.com or contact our support team as [email protected].

Jan 13, 08:28 PST Resolved - This incident has been resolved. Jan 13, 06:54 PST Monitoring - The issue has been resolved, and we are continuing to monitor to ensure stability. Jan 13, 05:25 PST Identified - We’ve identified an issue affecting specific EKS clusters that may impact the build process. Our team is actively working on a resolution.

Jan 6, 09:32 PST Resolved - The platform's performance has been restored to the normal level. Jan 6, 09:19 PST Monitoring - A fix was deployed, and the engineering team is continuously monitoring the state of the platform to make sure that the performance is back to normal. Jan 6, 07:56 PST Update - We are continuing to investigate this issue. Jan 6, 07:55 PST Investigating - Due to issues with the SSL certificate, some clients might experience an error while trying to log in. Our engineering team is aware of the situation and is investigating the matter in order to come up with a workaround or a fix.

Dec 5, 01:26 PST Resolved - This incident has been resolved. Dec 5, 01:23 PST Monitoring - Cloudflare has implemented a fix for the issue, and we are currently monitoring the results. Dec 5, 01:10 PST Investigating - Cloudflare is currently experiencing an issue. As a result, some requests may fail or errors may be displayed. We are monitoring the situation and will provide updates as it progresses.

Dec 2, 06:12 PST Resolved - This incident has been resolved. Dec 2, 06:00 PST Identified - We are aware of an incorrect banner message indicating that your trial will expire in 7 days. Please disregard this notification. Our Engineering team is actively working on a fix.

Sep 27, 09:27 PDT Completed - The scheduled maintenance has been successfully completed, and the platform is now fully operational. We are continuously monitoring system performance to ensure stability. In case you encounter any issues, please feel free to contact our support team at [email protected] Sep 27, 09:17 PDT Verifying - The scheduled maintenance has been successfully completed. All systems are now fully operational, and we are continuously monitoring performance to ensure everything runs smoothly. Sep 27, 04:15 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 27, 04:13 PDT Scheduled - We are currently performing routine maintenance to improve our services. The platform would be temporarily unavailable during this time. Thank you for your understanding — everything will be back online shortly.

Sep 25, 22:06 PDT Resolved - This incident has been resolved. Sep 25, 13:16 PDT Monitoring - The CDT Live Chat Support has been restored. The live chat service is now fully operational. You can once again reach our support team directly through live chat or via email at [email protected]. Thank you for your patience while we resolved this issue. Sep 25, 11:29 PDT Investigating - Our live chat service for Siense CDT is currently unavailable. Please reach us at [email protected] for assistance. We apologize for any inconvenience and will restore chat functionality as soon as possible.

Sep 16, 12:33 PDT Resolved - This incident has been resolved. Sep 16, 12:31 PDT Update - The issue with the ticketing system that was causing slower response times has been resolved. Support response times have returned to normal, and no further impact is expected. Sep 16, 09:35 PDT Identified - We’re experiencing an issue with our ticketing system that may cause slower response times than usual. Our Support team is working to fix this as quickly as possible.

Aug 21, 12:53 PDT Resolved - This incident has been resolved. Aug 21, 12:06 PDT Update - We are continuing to work on a fix for this issue. Aug 21, 11:50 PDT Identified - We are currently experiencing degraded availability of certain AI-powered features, including Natural Language Queries (NLQ), in the us-east-1 region. This is related to ongoing network performance issues reported by our security provider (Cloudflare), as noted on their status page: https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2 All core Sisense services remain fully operational. Only AI-related functionality is impacted, and customers may encounter intermittent errors or unavailability when using these features. Our engineering team is actively monitoring the situation and working with Cloudflare to track their progress toward resolution. We will continue to provide updates and confirm once AI feature availability has been fully restored.

Jun 24, 11:58 PDT Resolved - This incident has been resolved. Jun 24, 11:30 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun 24, 11:07 PDT Update - Patch is rolling out to all impacted instances. Jun 24, 10:11 PDT Identified - The issue has been identified and fix is going to be rollout soon. Jun 24, 06:42 PDT Investigating - We are currently investigating an issue affecting some of our embedded capabilities via iframe, where widgets may fail to load and appear blank on limited number of environment. Our engineering team is actively working to identify the root cause and implement a fix. At this time, there is no estimated time of resolution (ETA). Thank you for your patience and understanding.

The engineering team was able to restore the SQL query processing service functionality. The fix was applied, we continue to actively monitor the situation and performance.

A fix to address the access issues for shared dashboard links was deployed. The engineering team continues to monitor the platform to make sure that all services are operational. For any assistance please feel free to reach out to [email protected]

A fix has been implemented and we are monitoring the result.

The issue with the SSL certificate was resolved and the platform is back to operating normally. Due to caching refresh in some regions of the Content Delivery Networks, some clients might still get the SSL error notification. The timeline for the update to be pushed to your region could vary based on your ISP networking configuration. We continue to monitor the platform to make sure that the access is fully restored for all the clients.

The platform has experienced a minor DNS issue that our engineering team has already addressed. Unfortunately, the DNS caching timeframe could potentially delay the fix for some clients for approximately 24 hours or less. The issue could affect the clients with sites running a dedicated Warehouse infrastructure. In case you have experienced any such issues please contact us at [email protected] or start a live chat.

A fix has been implemented and we are monitoring the results.