Singlewire Software experienced a minor incident on September 1, 2026 affecting Phone Call Notifications and SMS Notifications, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Call NotificationsSMS Notifications
Update timeline
- identified Sep 01, 2026, 05:11 PM UTC
We have received reports from Twilio of elevated errors that may prevent InformaCast from sending SMS and phone calls. Consider sending through other channels (such as email) for critical notifications. For additional information, please visit: https://status.twilio.com/ We will update this incident when more information is made available.
- monitoring Sep 01, 2026, 06:12 PM UTC
A fix has been implemented and telephony services are operating normally. We will continue to monitor for any further impact.
- resolved Sep 01, 2026, 06:34 PM UTC
This incident has been resolved.