Sine Outage History

Sine had 17 outages in the last 2 years totaling 899h 0m of downtime — averaging 0.7 incidents per month.

There were 17 Sine outages since August 15, 2024 totaling 899h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sine.co

Major July 8, 2026

Major network outage

Detected by Pingoru: Jul 08, 2026, 03:56 AM UTC
Resolved: Jul 09, 2026, 03:01 AM UTC
Duration: 23h 5m

Affected: SinePoint iPad App (iOS)Twillio SMS Gateway

Timeline · 2 updates

monitoring Jul 08, 2026, 03:56 AM UTC

We are aware of a Telstra network outage currently causing disruption to our service. Telstra has reported progress toward resolving the issue, and our team is actively monitoring the situation to confirm full stability once it's restored. We appreciate your patience and will provide updates as we learn more — please let us know if you continue to experience issues in the meantime.
resolved Jul 09, 2026, 03:01 AM UTC

This incident has been resolved.

Read the full incident report →

Notice May 22, 2026

Disruption delivering to Yahoo email services

Detected by Pingoru: May 22, 2026, 12:01 AM UTC
Resolved: May 25, 2026, 12:40 AM UTC
Duration: 3d

Timeline · 3 updates

investigating May 22, 2026, 12:01 AM UTC

We are currently experiencing issues delivering email to Yahoo services. We will update as we have more information.
identified May 22, 2026, 05:04 AM UTC

The issue has been identified and a fix is being implemented.
resolved May 25, 2026, 12:40 AM UTC

This incident has been resolved.

Read the full incident report →

Minor April 16, 2026

Apple VPP (Volume Purchase Program) / MDM Outage

Detected by Pingoru: Apr 16, 2026, 06:24 AM UTC
Resolved: Apr 17, 2026, 12:59 AM UTC
Duration: 18h 35m

Affected: SinePoint iPad App (iOS)

Timeline · 2 updates

investigating Apr 16, 2026, 06:24 AM UTC

Some MDM customers may experience an error or delay with receiving a SinePoint Pro update or app installation. We are working with Apple to return service to normal. You can follow their updates here: https://www.apple.com/au/support/systemstatus/
resolved Apr 17, 2026, 12:59 AM UTC

This incident has been resolved.

Read the full incident report →

Notice February 15, 2026

CM3 Integration Issues

Detected by Pingoru: Feb 15, 2026, 10:11 PM UTC
Resolved: Feb 25, 2026, 12:09 AM UTC
Duration: 9d 1h

Affected: Sine Core

Timeline · 4 updates

investigating Feb 15, 2026, 10:11 PM UTC

We are investigating an issue with the CM3 integration providing false negatives, resulting in passes being rejected incorrectly.
identified Feb 15, 2026, 10:40 PM UTC

CM3 have confirmed an issue on their end. We are awaiting further updates.
monitoring Feb 16, 2026, 01:04 AM UTC

CM3 have deployed a fix and we are monitoring the results.
resolved Feb 25, 2026, 12:09 AM UTC

The CM3 Integration has been stabilised. Additional logging and alerts have been added to assist with future CM3 events.

Read the full incident report →

Notice January 22, 2026

Microsoft 365 users seeing delayed email delivery from Sine

Detected by Pingoru: Jan 22, 2026, 10:16 PM UTC
Resolved: Jan 23, 2026, 09:41 PM UTC
Duration: 23h 25m

Affected: Sendgrid Email Gateway

Timeline · 3 updates

investigating Jan 22, 2026, 10:16 PM UTC

Microsoft is currently experiencing issues affecting Microsoft 365 services, including problems with email delivery to and from Microsoft 365 accounts (Exchange Online). Recent reports indicate a service degradation or outage impacting inbound and outbound email functionality. Users have encountered errors such as "451 4.3.2 Temporary server error" when attempting to send or receive emails, along with intermittent failures in email delivery. Please see https://status.cloud.microsoft/m365/ for more information We will continue to monitor the issue and Sine emails will retry sending at regular intervals
investigating Jan 23, 2026, 09:41 PM UTC

We are continuing to investigate this issue.
resolved Jan 23, 2026, 09:41 PM UTC

https://status.cloud.microsoft/m365/ now lists the incident as resolved

Read the full incident report →

Notice November 6, 2025

Marketing website interruption

Detected by Pingoru: Nov 06, 2025, 06:16 AM UTC
Resolved: Nov 06, 2025, 06:55 AM UTC
Duration: 39m

Timeline · 3 updates

investigating Nov 06, 2025, 06:16 AM UTC

We are aware of an issue with our marketing website, https://www.sine.co/ and are investigating the causes This does not affect the functionality of the Sine products
monitoring Nov 06, 2025, 06:40 AM UTC

Our marketing website, https://www.sine.co/ is now fixed and we will monitor the issue This did not affect the functionality of the Sine products
resolved Nov 06, 2025, 06:55 AM UTC

Our marketing website, https://www.sine.co/ is now fixed

Read the full incident report →

Major October 20, 2025

Service Advisory: AWS Incident Impacting Downstream Services

Detected by Pingoru: Oct 20, 2025, 09:32 AM UTC
Resolved: Oct 20, 2025, 12:10 PM UTC
Duration: 2h 37m

Affected: Twillio SMS Gateway

Timeline · 3 updates

investigating Oct 20, 2025, 09:32 AM UTC

We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.
monitoring Oct 20, 2025, 09:33 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 20, 2025, 12:10 PM UTC

The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.

Read the full incident report →

Notice October 9, 2025

Pass signatures blacked-out in check-in forms

Detected by Pingoru: Oct 09, 2025, 12:37 AM UTC
Resolved: Oct 15, 2025, 01:32 AM UTC
Duration: 6d

Affected: SinePoint iPad App (iOS)

Timeline · 4 updates

investigating Oct 09, 2025, 12:37 AM UTC

We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.
identified Oct 09, 2025, 03:24 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 10, 2025, 12:38 AM UTC

A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.
resolved Oct 15, 2025, 01:32 AM UTC

This incident has been resolved.

Read the full incident report →

Notice July 15, 2025

SinePoint Pro disconnecting after software update

Detected by Pingoru: Jul 15, 2025, 03:52 AM UTC
Resolved: Jul 21, 2025, 06:22 AM UTC
Duration: 6d 2h

Affected: SinePoint iPad App (iOS)

Timeline · 4 updates

investigating Jul 15, 2025, 03:52 AM UTC

We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices. https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method
identified Jul 16, 2025, 02:52 AM UTC

We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.
monitoring Jul 18, 2025, 03:07 AM UTC

The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.
resolved Jul 21, 2025, 06:22 AM UTC

This incident has been resolved.

Read the full incident report →

Minor April 1, 2025

SinePoint Pro printing blank badges

Detected by Pingoru: Apr 01, 2025, 11:58 PM UTC
Resolved: Apr 02, 2025, 11:42 PM UTC
Duration: 23h 43m

Affected: SinePoint iPad App (iOS)

Timeline · 3 updates

investigating Apr 01, 2025, 11:58 PM UTC

We have multiple reports of SinePoint Pro printing badges with no content (blank). We are investigating the issue.
monitoring Apr 02, 2025, 01:29 AM UTC

The issue has been identified and a fix deployed. We will continue to monitor the impact and work to mitigate any further issues.
resolved Apr 02, 2025, 11:42 PM UTC

No further issues have been observed. We will continue to monitor and improve reliability of the feature.

Read the full incident report →

Notice March 19, 2025

Outlook Add-in connection issues

Detected by Pingoru: Mar 19, 2025, 04:54 AM UTC
Resolved: Mar 24, 2025, 02:02 AM UTC
Duration: 4d 21h

Timeline · 2 updates

identified Mar 19, 2025, 04:54 AM UTC

We're aware of some users of the Sine for Outlook add-in having connection problems due to Microsoft's phasing out of legacy authentication tokens. An updated version of the add-in will be released soon. For troubleshooting assistance, please see the support documentation: https://sine.support/en/articles/5950232-sine-for-outlook-add-in
resolved Mar 24, 2025, 02:02 AM UTC

This incident has been resolved.

Read the full incident report →

Major February 26, 2025

Dashboard stuck loading

Detected by Pingoru: Feb 26, 2025, 01:33 AM UTC
Resolved: Feb 26, 2025, 11:05 PM UTC
Duration: 21h 31m

Affected: Sine CoreSine WorkflowsSine Companies

Timeline · 3 updates

investigating Feb 26, 2025, 01:33 AM UTC

An issue has been identified where the Dashboard gets stuck in a loading state for some users. We are investigating the issue and will provide an update soon.
monitoring Feb 26, 2025, 03:32 AM UTC

A networking issue has been identified and a temporary fix has been deployed, which has circumvented the issue. We will continue to monitor whilst implementing a more permanent fix.
resolved Feb 26, 2025, 11:05 PM UTC

The issue has been resolved. We will continue to monitor and make incremental improvements to prevent similar issues in the future.

Read the full incident report →

Minor February 6, 2025

Some mobile checkouts failing

Detected by Pingoru: Feb 06, 2025, 08:18 AM UTC
Resolved: Feb 06, 2025, 11:51 PM UTC
Duration: 15h 33m

Affected: Sine Mobile App (iOS)Sine Mobile App (Android)

Timeline · 4 updates

investigating Feb 06, 2025, 08:18 AM UTC

Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.
identified Feb 06, 2025, 10:43 AM UTC

The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.
monitoring Feb 06, 2025, 12:46 PM UTC

We have deployed a fix and are monitoring the impact.
resolved Feb 06, 2025, 11:51 PM UTC

The issue has been resolved. Both iOS and Android app users can successfully check out.

Read the full incident report →

Notice January 21, 2025

Some emails being blocked by SpamCop

Detected by Pingoru: Jan 21, 2025, 06:15 AM UTC
Resolved: Jan 22, 2025, 02:08 AM UTC
Duration: 19h 52m

Affected: Sendgrid Email Gateway

Timeline · 2 updates

identified Jan 21, 2025, 06:15 AM UTC

Some emails sent by Sine are being blocked by SpamCop, an independent service that attempts to determine if emails are legitimate before delivering to recipients. We are working with SpamCop to overcome the block. Please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://www.spamcop.net/bl.shtml?167.89.68.46
resolved Jan 22, 2025, 02:08 AM UTC

The issue has been addressed by SpamCop and services have been restored. To avoid this issue in the future, please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://sine.support/en/articles/2103291-firewall-rules-and-whitelisting

Read the full incident report →

Notice October 2, 2024

Some iPad check-ins requiring email or mobile when both should be optional

Detected by Pingoru: Oct 02, 2024, 03:16 AM UTC
Resolved: Oct 03, 2024, 07:28 AM UTC
Duration: 1d 4h

Affected: SinePoint iPad App (iOS)

Timeline · 3 updates

identified Oct 02, 2024, 03:16 AM UTC

When a site requires neither email nor mobile upon check-in, Sine Point Pro (iPad app) currently enforces at least one to be specified. The issue has been identified and a fix is in progress.
monitoring Oct 03, 2024, 01:33 AM UTC

A new version of SinePoint Pro (iPad app) has been released. Please update to the latest version. We will continue to monitor for any further issues.
resolved Oct 03, 2024, 07:28 AM UTC

This incident has been resolved.

Read the full incident report →

Minor September 10, 2024

Disruption with email services

Detected by Pingoru: Sep 10, 2024, 09:36 AM UTC
Resolved: Sep 10, 2024, 11:02 AM UTC
Duration: 1h 25m

Affected: Sine CoreSine WorkflowsSine CompaniesSendgrid Email Gateway

Timeline · 3 updates

investigating Sep 10, 2024, 09:36 AM UTC

We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.
monitoring Sep 10, 2024, 10:31 AM UTC

We have identified the upstream cause and are monitoring.
resolved Sep 10, 2024, 11:02 AM UTC

This incident has been resolved.

Read the full incident report →

Minor August 15, 2024

Some check-ins showing incorrect visitor details

Detected by Pingoru: Aug 15, 2024, 07:31 AM UTC
Resolved: Aug 16, 2024, 04:40 AM UTC
Duration: 21h 9m

Affected: Sine Core

Timeline · 3 updates

identified Aug 15, 2024, 07:31 AM UTC

Our team have identified a small number of check-in events that are displaying incorrect data. These events are linked to visits, on both iPad and dashboard, that use a verified mobile number that was previously used by a different visitor/contractor. Our team are aware of the issue and are implementing a fix.
monitoring Aug 15, 2024, 08:32 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 16, 2024, 04:40 AM UTC

The issue has been resolved. We will continue to monitor the results.

Read the full incident report →