Sine incident

SinePoint Pro disconnecting after software update

Notice Resolved View vendor source →

Sine experienced a notice incident on July 15, 2025 affecting SinePoint iPad App (iOS), lasting 6d 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 03:52 AM UTC
Resolved
Jul 21, 2025, 06:22 AM UTC
Duration
6d 2h
Detected by Pingoru
Jul 15, 2025, 03:52 AM UTC

Affected components

SinePoint iPad App (iOS)

Update timeline

  1. investigating Jul 15, 2025, 03:52 AM UTC

    We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices. https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method

  2. identified Jul 16, 2025, 02:52 AM UTC

    We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.

  3. monitoring Jul 18, 2025, 03:07 AM UTC

    The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.

  4. resolved Jul 21, 2025, 06:22 AM UTC

    This incident has been resolved.