Resolved after 38 days 19 hours, affecting SinePoint iPad App (iOS), on March 22, 2024.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Mar 22, 2024, 05:28 AM UTC
On March 20th, we received reports of an issue affecting some functionality related to SinePoint Pro, mainly centred around Fast Track Codes Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority We are actively working on rolling back the affected release, and will provide updates as they become available The new version, 1.41.0, will be available in the coming days MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available
- monitoring Mar 24, 2024, 01:02 AM UTC
The new iPad version, 1.41.0 is now available MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually
- monitoring Apr 30, 2024, 01:10 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 30, 2024, 01:10 AM UTC
This incident was resolved
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