Sine Outage History

Sine had 9 outages in the last 2 years totaling 527h 38m of downtime — averaging 0.4 incidents per month.

There were 9 Sine outages since October 9, 2025 totaling 527h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sine.co

Major July 29, 2026

Disruption with email services

Detected by Pingoru: Jul 29, 2026, 07:30 AM UTC
Resolved: Jul 30, 2026, 07:14 AM UTC
Duration: 23h 43m

Affected: Sendgrid Email Gateway

Timeline · 6 updates

identified Jul 29, 2026, 08:23 AM UTC

We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.
identified Jul 29, 2026, 10:42 PM UTC

We have identified the root cause and are continuing to work closely with our upstream email provider to resolve the issue. Please note that mobile push notifications are unaffected and continue to function as normal.
identified Jul 29, 2026, 11:04 PM UTC

We have identified the root cause and are continuing to work closely with our upstream email provider to resolve the issue. Please note that mobile push notifications are unaffected and continue to function as normal.
monitoring Jul 30, 2026, 12:45 AM UTC

The issue has been mitigated, and we are closely monitoring the situation as email sending functionality is restored.
monitoring Jul 30, 2026, 07:11 AM UTC

We are continuing to monitor for any further issues.
resolved Jul 30, 2026, 07:14 AM UTC

We can confirm that email services are now fully operational.

Read the full incident report →

Major July 8, 2026

Major network outage

Detected by Pingoru: Jul 08, 2026, 03:56 AM UTC
Resolved: Jul 09, 2026, 03:01 AM UTC
Duration: 23h 5m

Affected: SinePoint iPad App (iOS)Twillio SMS Gateway

Timeline · 2 updates

monitoring Jul 08, 2026, 03:56 AM UTC

We are aware of a Telstra network outage currently causing disruption to our service. Telstra has reported progress toward resolving the issue, and our team is actively monitoring the situation to confirm full stability once it's restored. We appreciate your patience and will provide updates as we learn more — please let us know if you continue to experience issues in the meantime.
resolved Jul 09, 2026, 03:01 AM UTC

This incident has been resolved.

Read the full incident report →

Notice May 22, 2026

Disruption delivering to Yahoo email services

Detected by Pingoru: May 22, 2026, 12:01 AM UTC
Resolved: May 25, 2026, 12:40 AM UTC
Duration: 3d

Timeline · 3 updates

investigating May 22, 2026, 12:01 AM UTC

We are currently experiencing issues delivering email to Yahoo services. We will update as we have more information.
identified May 22, 2026, 05:04 AM UTC

The issue has been identified and a fix is being implemented.
resolved May 25, 2026, 12:40 AM UTC

This incident has been resolved.

Read the full incident report →

Minor April 16, 2026

Apple VPP (Volume Purchase Program) / MDM Outage

Detected by Pingoru: Apr 16, 2026, 06:24 AM UTC
Resolved: Apr 17, 2026, 12:59 AM UTC
Duration: 18h 35m

Affected: SinePoint iPad App (iOS)

Timeline · 2 updates

investigating Apr 16, 2026, 06:24 AM UTC

Some MDM customers may experience an error or delay with receiving a SinePoint Pro update or app installation. We are working with Apple to return service to normal. You can follow their updates here: https://www.apple.com/au/support/systemstatus/
resolved Apr 17, 2026, 12:59 AM UTC

This incident has been resolved.

Read the full incident report →

Notice February 15, 2026

CM3 Integration Issues

Detected by Pingoru: Feb 15, 2026, 10:11 PM UTC
Resolved: Feb 25, 2026, 12:09 AM UTC
Duration: 9d 1h

Affected: Sine Core

Timeline · 4 updates

investigating Feb 15, 2026, 10:11 PM UTC

We are investigating an issue with the CM3 integration providing false negatives, resulting in passes being rejected incorrectly.
identified Feb 15, 2026, 10:40 PM UTC

CM3 have confirmed an issue on their end. We are awaiting further updates.
monitoring Feb 16, 2026, 01:04 AM UTC

CM3 have deployed a fix and we are monitoring the results.
resolved Feb 25, 2026, 12:09 AM UTC

The CM3 Integration has been stabilised. Additional logging and alerts have been added to assist with future CM3 events.

Read the full incident report →

Notice January 22, 2026

Microsoft 365 users seeing delayed email delivery from Sine

Detected by Pingoru: Jan 22, 2026, 10:16 PM UTC
Resolved: Jan 23, 2026, 09:41 PM UTC
Duration: 23h 25m

Affected: Sendgrid Email Gateway

Timeline · 3 updates

investigating Jan 22, 2026, 10:16 PM UTC

Microsoft is currently experiencing issues affecting Microsoft 365 services, including problems with email delivery to and from Microsoft 365 accounts (Exchange Online). Recent reports indicate a service degradation or outage impacting inbound and outbound email functionality. Users have encountered errors such as "451 4.3.2 Temporary server error" when attempting to send or receive emails, along with intermittent failures in email delivery. Please see https://status.cloud.microsoft/m365/ for more information We will continue to monitor the issue and Sine emails will retry sending at regular intervals
investigating Jan 23, 2026, 09:41 PM UTC

We are continuing to investigate this issue.
resolved Jan 23, 2026, 09:41 PM UTC

https://status.cloud.microsoft/m365/ now lists the incident as resolved

Read the full incident report →

Notice November 6, 2025

Marketing website interruption

Detected by Pingoru: Nov 06, 2025, 06:16 AM UTC
Resolved: Nov 06, 2025, 06:55 AM UTC
Duration: 39m

Timeline · 3 updates

investigating Nov 06, 2025, 06:16 AM UTC

We are aware of an issue with our marketing website, https://www.sine.co/ and are investigating the causes This does not affect the functionality of the Sine products
monitoring Nov 06, 2025, 06:40 AM UTC

Our marketing website, https://www.sine.co/ is now fixed and we will monitor the issue This did not affect the functionality of the Sine products
resolved Nov 06, 2025, 06:55 AM UTC

Our marketing website, https://www.sine.co/ is now fixed

Read the full incident report →

Major October 20, 2025

Service Advisory: AWS Incident Impacting Downstream Services

Detected by Pingoru: Oct 20, 2025, 09:32 AM UTC
Resolved: Oct 20, 2025, 12:10 PM UTC
Duration: 2h 37m

Affected: Twillio SMS Gateway

Timeline · 3 updates

investigating Oct 20, 2025, 09:32 AM UTC

We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.
monitoring Oct 20, 2025, 09:33 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 20, 2025, 12:10 PM UTC

The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.

Read the full incident report →

Notice October 9, 2025

Pass signatures blacked-out in check-in forms

Detected by Pingoru: Oct 09, 2025, 12:37 AM UTC
Resolved: Oct 15, 2025, 01:32 AM UTC
Duration: 6d

Affected: SinePoint iPad App (iOS)

Timeline · 4 updates

investigating Oct 09, 2025, 12:37 AM UTC

We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.
identified Oct 09, 2025, 03:24 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 10, 2025, 12:38 AM UTC

A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.
resolved Oct 15, 2025, 01:32 AM UTC

This incident has been resolved.

Read the full incident report →