Sinch experienced a minor incident on August 26, 2026 affecting Analytics, lasting 12h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Analytics
Update timeline
- investigating Aug 26, 2026, 10:47 PM UTC
We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com. Impact: Analytics is currently degraded in the US region. Our engineering team is working to restore full functionality as soon as possible. For any inquiries, please contact [email protected].
- investigating Aug 27, 2026, 12:12 AM UTC
We are continuing to investigate this issue.
- investigating Aug 27, 2026, 03:04 AM UTC
We are continuing to investigate this issue.
- investigating Aug 27, 2026, 07:05 AM UTC
We are continuing to investigate this issue.
- resolved Aug 27, 2026, 11:05 AM UTC
This incident has been resolved. Incident start time: 2026-08-26 20:32 UTC Incident end time: 2026-08-27 05:09 UTC