Sinch experienced a minor incident on August 18, 2026 affecting Web Portal and Legacy Brands (MessageNet, DirectSMS, MobiPost, SMS Central, Wholesale SMS, Streetdata), lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2026, 02:52 PM UTC
We are currently investigating an issue affecting Sinch Engage / MessageMedia where some users may experience errors when navigating through options within Account Settings. The issue is affecting both EU and APAC environments. Our Engineering teams are actively investigating the cause and working towards a resolution. Further updates will be provided as more information becomes available. We are actively investigating and will provide further updates as more information becomes available.
- resolved Aug 18, 2026, 03:30 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-18 13:32 UTC Incident End Time: 2026-08-18 15:22 UTC