Sinch incident

Delivery Issue USA - T-Mobile

Minor Resolved View vendor source →

Sinch experienced a minor incident on July 13, 2026 affecting SMS - US - ShortCode and SMS - US - 10DLC and 1 more component, lasting 5h 52m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 03:37 PM UTC
Resolved
Jul 13, 2026, 09:29 PM UTC
Duration
5h 52m
Detected by Pingoru
Jul 13, 2026, 03:37 PM UTC

Affected components

SMS - US - ShortCodeSMS - US - 10DLCMMS - USMMS - US - 10DLC

Update timeline

  1. investigating Jul 13, 2026, 03:37 PM UTC

    We are currently observing delivery issues towards USA - T-Mobile. Incident Start Time: 2026-07-13 14:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

  2. identified Jul 13, 2026, 05:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 13, 2026, 06:24 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jul 13, 2026, 09:29 PM UTC

    This incident has been resolved. Incident Start Time: 2026-07-13 14:59 UTC Incident End Time: 2026-07-13 18:34 UTC