Sinch experienced a minor incident on July 7, 2026 affecting SMS - APAC and Messaging Connectivity, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2026, 11:19 PM UTC
We are currently observing delivery issues in Australia - Telstra Service impacted: Delays to processing of some Telstra port messages impacting Port Out transactions Incident Start Time: 2026-07-07 21:22 UTC Next update: 2026-07-08 00:22 UTC We will update as soon as we have more information.
- investigating Jul 08, 2026, 01:13 AM UTC
We are continuing to investigate this issue.
- investigating Jul 08, 2026, 01:34 AM UTC
Telstra continues to investigate this issue.
- investigating Jul 08, 2026, 06:13 AM UTC
We are continuing to investigate this issue.
- investigating Jul 08, 2026, 03:21 PM UTC
We are continuing to investigate this issue.
- resolved Jul 09, 2026, 06:35 AM UTC
This incident has been resolved. Incident Start Time: 2026-07-07 21:22 UTC Incident End Time: 2026-07-09 05:30 UTC