Sinch incident
Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-64657
Sinch experienced a notice incident on July 6, 2026 affecting SMS 365 Operator US, lasting 21h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 06, 2026, 09:35 PM UTC
Ticket Number: MNOC-64657 Services: SMSx Description: We observed queues related to MO, MT and DLR traffic within our SMSx platform. Few customers may have observed a potential delay in delivery for MO, MT and DLR traffic on 06 July, 2026 between 19:20 - 20:35 GMT. Our technical teams are actively working on the root cause and are monitoring for stability. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding. Impact: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification: Potential delay in delivery Incident Start Date & Time (GMT) : 06 July, 2026 If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
- identified Jul 06, 2026, 10:43 PM UTC
Engineering continues to work on this issue. A secondary queueing period was observed between 21:49-22:22 GMT and has recovered with messages processing normally at this time.
- monitoring Jul 06, 2026, 11:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2026, 07:25 PM UTC
This incident has been resolved.