Sinch incident
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-64474
Sinch experienced a notice incident on June 14, 2026 affecting SMS 365 Operator RoW and SMS 365 Operator US, lasting 13h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 14, 2026, 11:11 PM UTC
Ticket Number :: MNOC-64474 Services:: DI SMS 365 (SMSx) Description :: Our internal team has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. We will continue to follow-up and update you on the progress made. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : June 14 2026 21:41 GMT If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
- identified Jun 15, 2026, 12:49 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 15, 2026, 01:01 PM UTC
The potential delay in delivery of messages is resolved. We have monitored the results and the messages are getting delivered without delay. We appreciate your patience and understanding. If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.