Sinch incident
Conversation & REST APIs - Delivery Receipt Issue
Sinch experienced a minor incident on May 6, 2026 affecting SMS and REST - US and 1 more component, lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 02:33 PM UTC
We are currently experiencing an issue with our Conversation and REST APIs. Incident Start Time: 2026-05-05 07:00 UTC Impact: A subset of Delivery Receipts for concatenated messages will receive an unknown state if submitted via the Conversation or REST APIs. We will provide ongoing updates on this page. For any inquiries, please contact us at [email protected].
- monitoring May 06, 2026, 04:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 05:17 PM UTC
This incident has been resolved. Incident Start Time: 2026-05-05 07:00 UTC Incident End Time: 2026-05-06 16:16 UTC
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