Sinch incident

Service Disruption - Sinch Engage - Social Campaigns Creation Failure

Minor Resolved View vendor source →

Sinch experienced a minor incident on April 17, 2026 affecting The Hub, lasting 7h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 09:30 AM UTC
Resolved
Apr 17, 2026, 05:22 PM UTC
Duration
7h 52m
Detected by Pingoru
Apr 17, 2026, 09:30 AM UTC

Affected components

The Hub

Update timeline

  1. investigating Apr 17, 2026, 09:30 AM UTC

    We are currently investigating an issue affecting Sinch Engage Social Campaigns where users may be unable to create new campaigns from the Social Messaging - All Campaigns section. Impact: Clicking the Create button may result in no action, and campaign creation is currently impacted. We will provide further updates as more information becomes available.

  2. investigating Apr 17, 2026, 11:08 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 17, 2026, 12:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 17, 2026, 05:22 PM UTC

    This incident has been resolved. Incident Start Time: 2026-04-17 08:00 UTC Incident End Time: 2026-04-17 12:20 UTC