Sinch incident

Delivery Issue Cuba - Cubacel

Minor Resolved View vendor source →
Started
Apr 18, 2026, 01:20 AM UTC
Resolved
Apr 18, 2026, 07:09 PM UTC
Duration
17h 48m
Detected by Pingoru
Apr 18, 2026, 01:20 AM UTC

Affected components

SMS - LATAM

Update timeline

  1. investigating Apr 18, 2026, 01:20 AM UTC

    We are currently observing delivery issues in Cuba - Cubacel Incident Start Time: 2026-04-18 00:23 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Apr 18, 2026, 03:07 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 18, 2026, 06:39 AM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 18, 2026, 10:40 AM UTC

    We are continuing to investigate this issue.

  5. resolved Apr 18, 2026, 07:09 PM UTC

    This incident has been resolved. Incident Start Time: 2026-04-18 00:23 UTC Incident End Time: 2026-04-18 16:00 UTC

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