Sinch experienced a minor incident on April 18, 2026 affecting SMS - LATAM, lasting 17h 48m. The incident has been resolved; the full update timeline is below.
Affected components
SMS - LATAM
Update timeline
- investigating Apr 18, 2026, 01:20 AM UTC
We are currently observing delivery issues in Cuba - Cubacel Incident Start Time: 2026-04-18 00:23 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- investigating Apr 18, 2026, 03:07 AM UTC
We are continuing to investigate this issue.
- investigating Apr 18, 2026, 06:39 AM UTC
We are continuing to investigate this issue.
- investigating Apr 18, 2026, 10:40 AM UTC
We are continuing to investigate this issue.
- resolved Apr 18, 2026, 07:09 PM UTC
This incident has been resolved. Incident Start Time: 2026-04-18 00:23 UTC Incident End Time: 2026-04-18 16:00 UTC