Sinch experienced a minor incident on September 29, 2026 affecting SMS - LATAM, lasting 12h 40m. The incident has been resolved; the full update timeline is below.
Affected components
SMS - LATAM
Update timeline
- investigating Sep 29, 2026, 11:50 PM UTC
We are currently observing delivery issues in Guatemala - Tigo Incident Start Time: 2026-09-29 23:27 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- investigating Sep 30, 2026, 12:54 AM UTC
We are continuing to investigate this issue.
- investigating Sep 30, 2026, 03:02 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 30, 2026, 08:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 30, 2026, 12:30 PM UTC
This incident has been resolved. Incident Start Time: 2026-09-29 23:27 UTC Incident Start Time: 2026-09-30 09:01 UTC