Is Simwood down?
Last checked 6m agoNo incidents right now.
Simwood is operational right now. Last checked 6m ago; the most recent incident resolved 17d ago.
Real-time Simwood status, recent outages, and incident history — pulled directly from Simwood's official status page at https://status.simwood.com every 5 minutes. Pingoru tracks 9 Simwood services and has captured 2 incidents in the last 90 days (99.75% uptime). Get email, Slack, Discord, or webhook alerts the moment Simwood reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- API and PortalSlough
Timeline · 5 updates
- identified · Jul 13, 2026, 02:29 PM UTC
We have lost hardware in Slough. Voice services have failed over as expected and are unaffected. Most other services have recovered too although we are currently dealing with some Redis master failures elsewhere on the network. This will manifest in portal logins and writing to selected API end-points. Separately CDR processing is several million delayed so API balances etc. will not be current. We are recovering Redis clusters as P1 and will advise progress.
- identified · Jul 13, 2026, 03:13 PM UTC
Portal and API (v4) are now fully operational. CDRs remain lagged.
- identified · Jul 13, 2026, 04:04 PM UTC
CDRs are now being processed at full speed and catching up rapidly.
- monitoring · Jul 13, 2026, 04:39 PM UTC
We have some out of hours house-keeping to do here but this incident is otherwise resolved. We will be monitoring for a few hours before closing to be certain.
- resolved · Jul 13, 2026, 06:41 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Slough
Timeline · 3 updates
- identified · Jun 15, 2026, 10:17 AM UTC
Reduced network redundancy in our Slough AZ. An optical link back to central London is currently down, and traffic is being routed via alternative paths while we work with the transport provider to restore the link. AZ considered at risk.
- identified · Jun 15, 2026, 11:34 AM UTC
Our transport provider has identified the fault location and fibre engineers are due to the location at 13:30 to begin repairs.
- resolved · Jun 15, 2026, 03:17 PM UTC
The engineers attended an intermediate site along the affected route and found multiple fibre pairs had been damaged at the ODF there. These were replaced, testing has been completed, and the link has been restored with all alarms clear. We will continue to monitor.
Latest: The engineers attended an intermediate site along the affected route and found multiple fibre pairs had been damaged at the ODF there. These were replaced, testing has been complet…
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- Slough hardware outage ResolvedStarted Jul 13, 2026, 02:29 PM UTC · Resolved Jul 13, 2026, 06:41 PM UTC · 4h 12m
- Started Jun 15, 2026, 10:17 AM UTC · Resolved Jun 15, 2026, 03:17 PM UTC · 5h