Resolved after 11 days 23 hours, affecting Network Status, on June 7, 2018.
After liaising with TAC, we have cleared the minor alarm. We will continue to monitor the situation for the rest of the week before closing this issue.
Affected components
Update timeline
- investigating Jun 07, 2018, 09:12 AM UTC
We are currently investigating an issue with a power supply in one of our core routers. Our network is fully redundant, however this should be considered at-risk while we investigate.
- investigating Jun 11, 2018, 08:03 AM UTC
Power supplies were swapped on Friday morning, replacing these parts has uncovered another minor alarm which has been escalated to the vendor for further analysis.
- monitoring Jun 12, 2018, 08:07 AM UTC
After liaising with TAC, we have cleared the minor alarm. We will continue to monitor the situation for the rest of the week before closing this issue.
- resolved Jun 19, 2018, 08:29 AM UTC
This incident has been resolved.
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