Resolved after 92 days 20 hours, on May 28, 2019.
A fix has been implemented and the phone system should now be working as intended. There may be further work required in the future to ensure that the fix is working correctly.
Update timeline
- investigating May 28, 2019, 07:47 PM UTC
We are currently facing issues with our phone system where customers may be put on hold indefinitely. If you face this issue then please raise a ticket instead using our support portal.
- monitoring May 29, 2019, 11:09 AM UTC
A fix has been implemented and the phone system should now be working as intended. There may be further work required in the future to ensure that the fix is working correctly.
- resolved Aug 29, 2019, 04:40 PM UTC
We now consider this issue resolved.
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