Resolved after 23 hours 3 minutes, on November 14, 2019.
We are aware that a large number of providers across the UK are experiencing issues and this incident is part of a larger network issue impacting a large geographical area in our upstream network. We will continue to liaise with suppliers to gain a clearer picture of the incident.
Update timeline
- investigating Nov 14, 2019, 12:32 PM UTC
We are currently experiencing network performance issues that may be impacting some customer website and email services. Our engineers are still investigating the root cause and we will update at the very first opportunity. Please accept our apologies for the inconvenience caused and be reassured that we are doing everything to restore a full service.
- investigating Nov 14, 2019, 12:33 PM UTC
We are continuing to investigate this issue.
- investigating Nov 14, 2019, 12:56 PM UTC
We are aware that a large number of providers across the UK are experiencing issues and this incident is part of a larger network issue impacting a large geographical area in our upstream network. We will continue to liaise with suppliers to gain a clearer picture of the incident.
- resolved Nov 15, 2019, 11:35 AM UTC
This incident has been resolved.
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