Simply Hosting & Servers incident
Fibre Fault on UK Backbone Network
Resolved after 2 days 4 hours, affecting Network Status, on March 9, 2021.
The fault was identified, and the network was restored to full resilience at 21:38 GMT. We are currently monitoring, but expect to shortly close this case.
Affected components
Update timeline
- investigating Mar 09, 2021, 10:01 AM UTC
We have detected a fibre fault on our UK backbone network between our POP sites in Slough and London Docklands areas. No services are currently affected as the network resilience takes care of this situation as expected, however the network is at-risk (of further failure) until the fibre fault is repaired. The fibre provider has been engaged to investigate this and we will provide further information as soon as it becomes available.
- investigating Mar 09, 2021, 12:30 PM UTC
Our fibre supplier are still investigating and we will provide further information when it becomes available.
- investigating Mar 09, 2021, 05:23 PM UTC
Our suppliers fibre engineers are still investigating this. We will provide further information when it becomes available.
- monitoring Mar 10, 2021, 10:12 AM UTC
The fault was identified, and the network was restored to full resilience at 21:38 GMT. We are currently monitoring, but expect to shortly close this case.
- resolved Mar 11, 2021, 02:20 PM UTC
This incident has been resolved.
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