Resolved after 13 hours 31 minutes, affecting Network Status, on January 10, 2022.
The power issue at a 3rd-party colocation centre has been resolved and has been stable for the last 12 hours. Our services to customers weren't impacted, and our network resilience has been restored, so we are closing this incident.
Affected components
Update timeline
- identified Jan 10, 2022, 08:50 PM UTC
A power issue at a 3rd-party colocation centre in London is causing an unexpected at-risk period for our network this evening. Our network has built-in diverse resilience and is continuing to operate during this time with no customer outages as there is plenty of spare capacity on alternate paths. At the moment we don't know how long this at risk period will last. We'll continue to monitor the issue.
- resolved Jan 11, 2022, 10:22 AM UTC
The power issue at a 3rd-party colocation centre has been resolved and has been stable for the last 12 hours. Our services to customers weren't impacted, and our network resilience has been restored, so we are closing this incident.
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