SimpleTexting experienced a minor incident on March 10, 2020 affecting Login and Outgoing and 1 more component, lasting 8h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 10, 2020, 05:42 PM UTC
Certain users are experiencing slow or unresponsive pages. Our engineers have identified the cause and do not believe message loss will occur. We will provide an update as soon as possible. Thank you for your patience.
- identified Mar 10, 2020, 06:20 PM UTC
Certain users are experiencing slow or unresponsive pages, messaging delays, and login issues. Our engineers have identified the cause and do not believe message loss will occur. We will provide an update as soon as possible. Thank you for your patience.
- identified Mar 10, 2020, 10:41 PM UTC
Login issues and unresponsive pages have been resolved. Certain users have reported campaigns showing as "sending in progress"; our engineers are continuing to work on a resolution to this and do not believe message loss will occur. We will provide an update as soon as possible. Thank you for your patience.
- resolved Mar 11, 2020, 02:26 AM UTC
We're pleased to report that all functionality is now restored. Delayed campaigns have been sent and new campaigns will send as normal. Our team is looking into the incident to ensure it doesn't happen again. Your business means a lot to us and we appreciate your patience.