SimpleTexting experienced a minor incident on January 19, 2021 affecting Incoming and Incoming, lasting 11h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 19, 2021, 02:07 PM UTC
Some users are experiencing delays on incoming messages. Our engineers have identified the cause and are working to resolve the issue as quickly as possible. We know this is frustrating and are sorry for any inconvenience it may cause.
- identified Jan 19, 2021, 02:38 PM UTC
Our engineers have confirmed no incoming messages have been lost. They are continuing to work on resolving the delay. Thank you for your patience.
- identified Jan 19, 2021, 05:40 PM UTC
We implemented measures to reduce the delay on inbound messages for most users. We’re still working on a permanent fix to this issue. Other areas of the app may be affected. We apologize for the disruption and appreciate you sticking with us.
- identified Jan 19, 2021, 10:11 PM UTC
Our engineers have resolved the delay on new incoming messages and are continuing to monitor the fix. They are currently working on the backlog of messages received earlier. Thank you again for your patience.
- identified Jan 20, 2021, 01:27 AM UTC
Our engineers are continuing to process the backlog of inbound messages. To prevent messages from being sent out overnight, this process will be paused shortly and will continue tomorrow morning. Thank you again for your patience as we work through this!
- resolved Jan 20, 2021, 02:06 AM UTC
Our engineers have fully processed the backlog of inbound messages. We apologize for the delay and appreciate your patience today.