SimpleTexting experienced a critical incident on January 14, 2022 affecting Incoming and Incoming and 1 more component, lasting 8h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2022, 02:48 PM UTC
We are currently investigating an issue of delayed inbound and outbound messages. We will continue to post updates as we take steps to get this resolved. We sincerely apologize for any inconvenience this may be causing.
- investigating Jan 14, 2022, 03:07 PM UTC
We've determined that only traffic on toll-free numbers is affected by this issue. We are continuing to investigate and will post an update as soon as we have more details.
- identified Jan 14, 2022, 03:49 PM UTC
Good news! The issue has been identified and a fix is being implemented!
- monitoring Jan 14, 2022, 05:57 PM UTC
We’re starting to see our impacted customers receive incoming messages (no messages have been lost). We’re also starting to see campaigns that were sent earlier start to deliver. We’ll continue to monitor the situation and update you if necessary.
- resolved Jan 14, 2022, 11:21 PM UTC
We are happy to report this issue is fully resolved! Inbound message traffic was not lost during this time. Outbound messages have been processed and should now be delivered.