SimpleTexting incident

Inbound Messages Not Received - Toll-Free Numbers

Major Resolved View vendor source →

SimpleTexting experienced a major incident on March 24, 2022 affecting Incoming, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2022, 05:25 PM UTC
Resolved
Mar 24, 2022, 08:18 PM UTC
Duration
2h 52m
Detected by Pingoru
Mar 24, 2022, 05:25 PM UTC

Affected components

Incoming

Update timeline

  1. investigating Mar 24, 2022, 05:25 PM UTC

    Some of our Toll-Free Number users are not receiving inbound messages. We are investigating this issue and will continue to post updates as we get this resolved. We sincerely apologize for any inconvenience.

  2. identified Mar 24, 2022, 06:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 24, 2022, 06:38 PM UTC

    A fix has been implemented and we’re monitoring the results. Your messages have not been lost. They will be received shortly according to their current position in the queue.

  4. resolved Mar 24, 2022, 08:18 PM UTC

    We've resolved our incoming message delivery incident. Thank you for your patience.