SimpleTexting incident

Message Delivery Issue - Outgoing Messages from 10DLC to Canadian Recipients

Major Resolved View vendor source →

SimpleTexting experienced a major incident on April 19, 2023 affecting Outgoing and Outgoing, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2023, 09:43 PM UTC
Resolved
Apr 20, 2023, 01:04 AM UTC
Duration
3h 20m
Detected by Pingoru
Apr 19, 2023, 09:43 PM UTC

Affected components

OutgoingOutgoing

Update timeline

  1. investigating Apr 19, 2023, 09:43 PM UTC

    Some of our users are experiencing delivery issues when sending to recipients in Canada from 10DLC numbers. We are investigating this issue and will post updates as we work to get this resolved. We apologize for any inconvenience.

  2. monitoring Apr 19, 2023, 10:37 PM UTC

    The issue was identified by our downstream provider. They've implemented a fix and are monitoring the results. Canadian subscribers have reported receiving messages. Thanks for your patience as we work to confirm this is resolved.

  3. resolved Apr 20, 2023, 01:04 AM UTC

    This incident has been resolved and we can confirm messages are delivering as expected. No messages should have been lost during this time.