SimpleTexting experienced a notice incident on May 29, 2020 affecting Outgoing and Outgoing, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2020, 07:14 PM UTC
Some customers are experiencing issues sending messages on toll-free numbers. Our engineers are currently investigating the scope and cause. We know this is frustrating and apologize for the inconvenience. Thanks for sticking with us. We’ll provide updates here as soon as we have them.
- monitoring May 29, 2020, 07:51 PM UTC
A fix has been implemented for outbound sending and we are monitoring the results. Thank you for your patience while we worked on this!
- resolved May 29, 2020, 10:35 PM UTC
This incident has been resolved and messages have been sent. Please note that campaign reporting does not reflect the resend. We appreciate your patience while we resolved this!