SimpleTexting experienced a major incident on August 20, 2021 affecting Login, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2021, 01:17 PM UTC
Customers have reported being unable to log into their SimpleTexting account through sign-in with Facebook. We are looking into the cause of this issue and hope to have things resolved as quickly as possible.
- identified Aug 20, 2021, 01:29 PM UTC
The issue has been identified and a fix is being implemented. We apologize for any inconvenience this may be causing. Thanks for your patience.
- monitoring Aug 20, 2021, 01:38 PM UTC
We are happy to report that users can resume logging into their accounts with Facebook. We’ll continue to monitor the situation. Once again, thanks for your patience this morning. Additionally, message traffic was not lost during this time, all inbound and outbound messages were delivered as normal.
- resolved Aug 20, 2021, 02:33 PM UTC
We are happy to report this is fully resolved! Again, message traffic was not lost during this time, all inbound and outbound messages were delivered as normal. We sincerely thank you for your patience and apologize for any inconvenience this may have caused.