SimpleTexting incident

Live Chat - Unable to Initiate a Chat and Slowness

Notice Resolved View vendor source →

SimpleTexting experienced a notice incident on May 29, 2024, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2024, 04:24 PM UTC
Resolved
May 29, 2024, 06:29 PM UTC
Duration
2h 4m
Detected by Pingoru
May 29, 2024, 04:24 PM UTC

Update timeline

  1. investigating May 29, 2024, 04:24 PM UTC

    We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.

  2. identified May 29, 2024, 05:12 PM UTC

    The issue has been identified by Intercom and a fix is being worked on. We apologize for any inconvenience when trying to reach us by live chat.

  3. resolved May 29, 2024, 06:29 PM UTC

    A fix has been implemented to Intercom and live chats are now working as expected. Thank you for your patience when trying to contact us today via chats.