Simplero Outage History

Status: Identified Message Affected components Website (Degraded performance)

We’re currently experiencing a partial outage affecting some domains due to a service degradation at our DNS provider. As a result, some visitors may see intermittent issues such as: - Website not loading / “site can’t be reached” - SSL warnings (in some cases) - Missing pages or broken links - Intermittent access to Simplero-hosted pages on impacted domains/subdomains We’re actively investigating and monitoring the status while working to reduce impact.

AWS has notified us that there is a increase in delivery time for emails on our region.

AWS updated that the issue has improved, but not yet fully resolved. They are continuing to monitor and follow up with their third party provider until it is fully fixed.

AWS notified about improvements on the delay but no confirmation of a full resolution has been given yet. We will continue to follow their updates until it gets resolved

We investigated and found an issue on our zoom integration. It was caused by an unannounced change on the zoom API, causing the authentication with zoom to fail. This error meant that our integration thought it had lost access, and disabled the integration. We will try to restore all the zoom accounts to their correct state once the fix has been deployed.

We have identified the issue and are working on a fix.

We have identified what caused email events (delivered, opened, etc) to not be processed. We will be able to restore all the events from September 10th afternoon EST, though it will take some time until we catch up and be able to process all events coming live. Until this is fixed, you will still see some stats missing due to the queue mentioned above.

We are still processing the list of events from September 10th - September 11th (missing 1/3 as of now). Some broadcasts and emails might show up as "overdelivered" or with wrong stats since we are processing all the events, including some that may have been processed through the old behavior, which will be decommissioned when the queue catches up. All the stats for broadcasts delivered since September 10th will be recalculated at the end of this process to eliminate any duplication.

There's no good reason for this, as far as we're aware. It's happened once before, many moons ago, and it was a fluke. It's something they do from time to time, and there's little we can do. We've reached out to them and we hope they'll get it fixed soon. In the meantime, please: * mark the site as 'safe' * tell your clients to do the same * tell your clients to ignore the warning or use another browser Telling Microsoft the site is safe will hopefully help change their minds. We're super sorry about this, but sometimes these giant corporations do what they do and we can't stop them.