SSL Certificate Warning on Some Custom Domains
Affected: Website
Simplero Outage History
Simplero is up right nowSimplero had 11 outages in the last 2 years totaling 18h 33m of downtime — averaging 0.5 incidents per month.
There were 11 Simplero outages since September 26, 2025 totaling 18h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
Custom Domains are presently not working
Affected: Website
Timeline · 2 updates
- investigating Jun 08, 2026, 04:21 PM UTC
Status: Investigating Custom domains for sites are not presently working. The team is investigating Affected components Website (Full outage)
- resolved Jun 08, 2026, 07:15 PM UTC
Status: Resolved We have fully identified and fixed the issue. The custom domains were not broken across the whole system. The issue was isolated and only happened to those who tried changing where custom domains point to since today morning 9am EDT. 4 domains were affected and fixed manually. The fix on the UI that caused the bug to happen has been patched and deployed to production. Affected components Website (Operational)
System Down
Affected: APIBackground processingAmazon Web ServicesSpreedlyWebsiteTwilioStripe
Timeline · 1 update
- resolved Jun 02, 2026, 07:43 PM UTC
Status: Resolved Temporary Database Crash Affected components Twilio (Operational) Website (Operational) API (Operational) Background processing (Operational) Spreedly (Operational) Stripe (Operational) Amazon Web Services (Operational)
Test incident
Affected: Website
Timeline · 2 updates
- identified Apr 22, 2026, 05:19 PM UTC
Status: Identified Message Affected components Website (Degraded performance)
- resolved Apr 22, 2026, 05:22 PM UTC
Status: Resolved We have done X, Y and Z Affected components Website (Operational)
Test incident - Don't panic
Affected: Stripe
Timeline · 2 updates
- investigating Apr 21, 2026, 03:57 PM UTC
Status: Investigating This is a test incident and this is the impact that is having on your accounts Affected components Stripe (Degraded performance)
- resolved Apr 21, 2026, 04:26 PM UTC
Status: Resolved This is now resolved Affected components Stripe (Operational)
Test Incident
Affected: API
Timeline · 3 updates
- investigating Apr 17, 2026, 02:31 PM UTC
Status: Investigating Test Incident Affected components API (Partial outage)
- investigating Apr 17, 2026, 02:33 PM UTC
Status: Investigating This has been resolved Affected components API (Operational)
- resolved Apr 17, 2026, 05:11 PM UTC
Status: Resolved This has been resolved Affected components API (Operational)
Partial Outage: DNS Degradation Affecting Domains hosted on Simplero
Timeline · 2 updates
- identified Feb 10, 2026, 06:37 PM UTC
We’re currently experiencing a partial outage affecting some domains due to a service degradation at our DNS provider. As a result, some visitors may see intermittent issues such as: - Website not loading / “site can’t be reached” - SSL warnings (in some cases) - Missing pages or broken links - Intermittent access to Simplero-hosted pages on impacted domains/subdomains We’re actively investigating and monitoring the status while working to reduce impact.
- resolved Feb 10, 2026, 11:57 PM UTC
This incident has been resolved.
Email delivery delays
Affected: AWS ses-us-east-1
Timeline · 4 updates
- identified Jan 22, 2026, 10:42 PM UTC
AWS has notified us that there is a increase in delivery time for emails on our region.
- identified Jan 23, 2026, 12:00 AM UTC
AWS updated that the issue has improved, but not yet fully resolved. They are continuing to monitor and follow up with their third party provider until it is fully fixed.
- identified Jan 23, 2026, 12:33 AM UTC
AWS notified about improvements on the delay but no confirmation of a full resolution has been given yet. We will continue to follow their updates until it gets resolved
- resolved Jan 23, 2026, 05:35 AM UTC
This incident has been resolved.
Zoom integration errors
Affected: Web interface and APIBackground processing
Timeline · 2 updates
- identified Jan 20, 2026, 01:32 AM UTC
We investigated and found an issue on our zoom integration. It was caused by an unannounced change on the zoom API, causing the authentication with zoom to fail. This error meant that our integration thought it had lost access, and disabled the integration. We will try to restore all the zoom accounts to their correct state once the fix has been deployed.
- resolved Jan 20, 2026, 01:56 AM UTC
The fix has been deployed and we were able to restore all accounts and zoom integrations that were affected, Scheduling links that have received bookings during the time should soon retry the synchronization process. You should expect in some cases 2 calendar events, one with zoom link and one without. Other processes that are related to zoom and failed should automatically retry unless they are manually triggered.
Processing delays
Affected: Background processing
Timeline · 4 updates
- investigating Dec 29, 2025, 09:53 AM UTC
We are currently investigating an issue causing delays on triggers, automations and email delivery.
- identified Dec 29, 2025, 10:17 AM UTC
We have identified the issue and are working on a fix.
- monitoring Dec 29, 2025, 11:23 AM UTC
A fix has been implemented and emails, automations and triggers should all be executing normally. There is an edge case that was causing issues and bringing the whole system down. We will continue monitoring the processes in case another edge case happens
- resolved Dec 29, 2025, 02:32 PM UTC
This incident has been resolved.
NMI outage
Affected: Spreedly Gateway Integrations
Timeline · 2 updates
- investigating Sep 26, 2025, 09:57 PM UTC
A payment gateway called NMI is currently experiencing issues. Only transactions going through this particular processor are not working. They are aware of this, and we'll announce here once they resolve it
- resolved Sep 26, 2025, 11:16 PM UTC
NMI has resolved the issue and are now monitoring.