Simplero experienced a major incident on December 29, 2025 affecting Background processing, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Background processing
Update timeline
- investigating Dec 29, 2025, 09:53 AM UTC
We are currently investigating an issue causing delays on triggers, automations and email delivery.
- identified Dec 29, 2025, 10:17 AM UTC
We have identified the issue and are working on a fix.
- monitoring Dec 29, 2025, 11:23 AM UTC
A fix has been implemented and emails, automations and triggers should all be executing normally. There is an edge case that was causing issues and bringing the whole system down. We will continue monitoring the processes in case another edge case happens
- resolved Dec 29, 2025, 02:32 PM UTC
This incident has been resolved.