Simplero experienced a minor incident on January 20, 2026 affecting Web interface and API and Background processing, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 20, 2026, 01:32 AM UTC
We investigated and found an issue on our zoom integration. It was caused by an unannounced change on the zoom API, causing the authentication with zoom to fail. This error meant that our integration thought it had lost access, and disabled the integration. We will try to restore all the zoom accounts to their correct state once the fix has been deployed.
- resolved Jan 20, 2026, 01:56 AM UTC
The fix has been deployed and we were able to restore all accounts and zoom integrations that were affected, Scheduling links that have received bookings during the time should soon retry the synchronization process. You should expect in some cases 2 calendar events, one with zoom link and one without. Other processes that are related to zoom and failed should automatically retry unless they are manually triggered.