SimplePractice incident

Site under heavy load & Delays in Account Activity updates

Minor Resolved View vendor source →

SimplePractice experienced a minor incident on July 14, 2025 affecting Main application, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 09:06 PM UTC
Resolved
Jul 14, 2025, 11:50 PM UTC
Duration
2h 43m
Detected by Pingoru
Jul 14, 2025, 09:06 PM UTC

Affected components

Main application

Update timeline

  1. identified Jul 14, 2025, 09:06 PM UTC

    The site is currently experiencing a higher than normal amount of load which may be causing pages and features to be slow or unresponsive.

  2. identified Jul 14, 2025, 10:15 PM UTC

    We're continuing to work on a fix for this issue.

  3. identified Jul 14, 2025, 11:21 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jul 14, 2025, 11:50 PM UTC

    This incident has been resolved.