SimpleNexus experienced a minor incident on March 23, 2026 affecting Encompass, lasting 3d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Encompass
Update timeline
- identified Mar 23, 2026, 03:01 PM UTC
Customers that have received Encompass Version 26.1 may experience issues in requesting documents (disclosures, doc requests, etc) through nCino Mortgage. To mitigate Customers are encouraged to install / upgrade their nCino Mortgage Encompass Plguin to version 26.3.1.0, which can be found within the AskNexus Release Notes [HERE](https://www.asknexus.com/help/Encompass%20Plug-in%20Release%20Notes.html)
- resolved Mar 26, 2026, 07:19 PM UTC
This incident is resolved.