SimpleNexus incident

Encompass Update 26.1

Minor Resolved View vendor source →
Started
Mar 23, 2026, 03:01 PM UTC
Resolved
Mar 26, 2026, 07:19 PM UTC
Duration
3d 4h
Detected by Pingoru
Mar 23, 2026, 03:01 PM UTC

Affected components

Encompass

Update timeline

  1. identified Mar 23, 2026, 03:01 PM UTC

    Customers that have received Encompass Version 26.1 may experience issues in requesting documents (disclosures, doc requests, etc) through nCino Mortgage. To mitigate Customers are encouraged to install / upgrade their nCino Mortgage Encompass Plguin to version 26.3.1.0, which can be found within the AskNexus Release Notes [HERE](https://www.asknexus.com/help/Encompass%20Plug-in%20Release%20Notes.html)

  2. resolved Mar 26, 2026, 07:19 PM UTC

    This incident is resolved.

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