SimpleConsign incident

Temporary Data Delays - Please Avoid Duplicate Entries

Minor Resolved View vendor source →

SimpleConsign experienced a minor incident on January 20, 2026 affecting SimpleConsign App and Printing and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 09:54 PM UTC
Resolved
Jan 20, 2026, 10:55 PM UTC
Duration
1h 1m
Detected by Pingoru
Jan 20, 2026, 09:54 PM UTC

Affected components

SimpleConsign AppPrintingReports and DashboardsPhoto AppConsignor AccessEDNAQuickBooks IntegrationShopify IntegrationSimpleACH IntegrationCloud Printing

Update timeline

  1. investigating Jan 20, 2026, 09:54 PM UTC

    We’re investigating an issue causing high replica lag on our database replicas. This will result in delayed data visibility and/or intermittent timeouts for some requests. Actions are still being saved correctly, but you may not see the latest changes immediately. We’re working to identify the cause and will provide an update soon.

  2. investigating Jan 20, 2026, 10:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 20, 2026, 10:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 20, 2026, 10:55 PM UTC

    This incident has been resolved.