Simbase incident

[External] - Data session establishment issues

Notice Resolved View vendor source →

Simbase experienced a notice incident on April 27, 2026, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 07:01 AM UTC
Resolved
Apr 27, 2026, 09:21 AM UTC
Duration
2h 19m
Detected by Pingoru
Apr 27, 2026, 07:01 AM UTC

Update timeline

  1. identified Apr 27, 2026, 07:01 AM UTC

    Supplier is investigating data session establishment problems that may affect connectivity Affected countries: XX

  2. investigating Apr 27, 2026, 07:21 AM UTC

    [2026-04-27 06:48:51] - Incident status was updated. Summary: Investigation is currently underway to determine the cause and scope of the incident.

  3. identified Apr 27, 2026, 07:21 AM UTC

    [2026-04-27 06:57:49] - Incident status was updated. Summary: Investigation is ongoing to resolve the connectivity issue.

  4. monitoring Apr 27, 2026, 07:21 AM UTC

    [2026-04-27 07:10:24] - Incident status was updated. Summary: A fix has been implemented and is currently being monitored for effectiveness.

  5. resolved Apr 27, 2026, 09:21 AM UTC

    [2026-04-27 09:18:53] - Incident status was updated. Summary: Monitoring has remained stable. The system causing the problem has been isolated and investigation into the root cause is ongoing.